Customer Success Engineer (Support Engineer)

Your mission:

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

Your responsibilities:

• Act as a capable partner on eye level in appearing support cases;
• Handle support cases of 1st, 2nd and 3rd level;
• Simulate customer problems in our TestLab and implement test and analysing programs; for L3 support engineers
• Manage RCA for RMA cases
• Support the continuous improvement and maintenance of our support infrastructure (knowledge base, support portal);
• Partner with our global support colleagues as well as other internal and external interfaces

Your profile

Your profile:

• University degree with technical focus or similar background with several years of professional experience, ideally gained in a support role within the IT industry;
• Basic programming skills using Java, C or C++ (that is the ideal case; not a hard requirement but would help tremendously)
• You know the basics of cryptography
• TCP/IP networking knowledge is a plus;
• Cooperative, communicative, service and solution-oriented way of working with very good analytical skills;
• Very good English communication skills;
• Expericences with ERP and CRM systems is a plus

We offer

• An open and friendly corporate culture characterized by constructive and collaborative interaction
• We provide you with support for your future plans with a company pension scheme (depending on country-specific circumstances)
• Early risers and night owls - thanks to a flexible working model you can organise your working day yourself
• We also support you privately â benefit from special payments or additional vacation days on anniversaries or other special occasions
• Utimaco is growing and living diversity! Our global team includes colleagues from 42 nationalities and 45 different languages spoken

Do you feel addressed?

Then we look forward to receiving a meaningful application stating the earliest possible starting date and your salary expectations.