Customer Success Manager

Enterprise Customer Success Manager – Munich

Company This business is a fast-growing SaaS company who support enterprises businesses within chemicals, biotech, pharmaceutical, advanced materials and food and beverage. The business has doubled in size in the past 12 months. They have offices in the US, UK and Germany. They are recognised as a leader providing of data software for R&D teams. An amazing company to work for – they have 4.8* Glassdoor reviews. Series A funded company – they’ve raised around $35M in funding to date.

Role Take full responsibility for the long-term success of enterprise customers post sale, focusing on renewals and account growth. Oversee onboarding and implementations and coordinating timelines and ensuring strong alignment between internal teams and customer stakeholders. Drive higher engagement by conducting consistent check-ins, leading business reviews, and maintaining a deep understanding of how customers are using the platform. Build trusted advisor relationships by clearly demonstrating value and ROI, providing strategic recommendations, and proactively supporting customer goals. Partner with Implementation and Product teams to build insights that enhance the product experience and overall customer journey. Serve as the internal champion for customers by elevating their feedback, needs, and opportunities for improvement.

Ideal candidate You have a minimum of 12+ months experience in a CSM / AM role at a SaaS company. Experience of managing enterprise projects. Enjoy working in a fast-paced start-up environment. Based in Munich and are happy to work in a hybrid model. Speak German and English. Have an interest or background in science.

What you get €80,000-€110,000 basic salary + 30% uncapped commission + shares + private healthcare. Clear progression plan into more senior IC roles and management.