Data Lead – Customer Excellence & Commercial Data Platforms (Pharma)

Data Lead – Customer Excellence & Commercial Data Platforms (Pharma)

We are looking for an experiencedData Lead for Customer Excellenceto drive and expand Fusion’s capabilities acrosscommercial data platforms, customer master data, and CRM ecosystemsin the life sciences industry.

In this role, you will leadcustomer data and commercial platform initiatives, including solutions such asVeeva CRM, Veeva Network, and similar customer data management platforms, while guiding a global team of Fusion consultants delivering transformation programs.

You will work closely withcommercial, data, and IT stakeholdersto design scalable and compliant customer data solutions that enable better engagement with healthcare professionals and organizations across global markets.

What You Will Be Doing:

• Lead and develop Fusion’sCustomer Excellence data practice
• Define and evolve service offerings coveringcommercial data platforms, CRM ecosystems, and customer master data
• Build and mentor aglobal team of data and CRM consultants

Client Delivery

• Leadcustomer data and CRM transformation programsacross global life sciences organizations
• Support initiatives involvingVeeva CRM, Veeva Network, customer master data management, and related commercial platforms
• Ensure solutions align withdata governance, compliance, and regulatory requirements
• Definetarget operating models for customer data and commercial platforms
• Design scalabledata governance frameworks and master data lifecycle processes
• Aligncommercial business needs with technology platforms and data architecture
• Manage and coordinateglobal project teams across multiple client engagements
• Supportcapability development and recruitmentwithin the Customer Excellence practice
• Coach consultants and promotebest practices across delivery teams

Business Development

• Contribute toclient proposals, solution design, and strategic pitches
• Identify opportunities to expandcommercial data and customer excellence programs
• Support the growth of Fusion’sData & Commercial Platforms portfolio

Additional Information

WHY YOU SHOULD JOIN FUSION:

At Fusion, you’ll join a diverse team of talented professionals from around the world, united by a passion for delivering impactful digital transformation in the life sciences industry. You’ll be part of a flat-structured, collaborative organization where decisions are made efficiently, and your expertise directly shapes client outcomes.

You’ll work alongside experienced consultants on complex, meaningful projects that demand both precision and innovation. Our culture emphasizes continuous learning, open knowledge sharing, and cross-functional teamwork—empowering you to grow both professionally and personally.

Joining Fusion means becoming part of a company that:

• Builds strong, trusted partnerships with clients , delivering tailored solutions that create real business value.
• Drives delivery excellence , holding ourselves accountable for the quality and impact of every outcome.
• Encourages entrepreneurial thinking , empowering you to take initiative, solve problems, and lead change.
• Operates with a truly global mindset , where diverse perspectives, cultures, and collaboration fuel our success.

WHAT WE OFFER – FUSION BENEFITS

We’ve designed our benefits to support your growth, well-being, and global mobility.

Growth & Development

• Invest in Your Learning: Access annual training budget for professional development.
• Grow Your Skills: Join regular workshops and trainings to strengthen technical and soft skills.
• Advance Continuously: Build the mindset, confidence, and capabilities to grow your career on your terms.
• Shape an Inclusive Culture: Thrive in a workplace where your individuality is valued, and your voice drives meaningful change.

Recognition & Reward

• Earn What You’re Worth: Receive a competitive salary and benefits package that reflects your impact.
• Refer Talent: Get rewarded for recommending new hires through our referral program.

Global Mobility & Local Support

• Navigate Global Moves: Get help with visas, permits, and international assignments.
• Benefit Locally: Enjoy perks tailored to your country of residence.
• Collaborate Globally: Work in a diverse, inclusive culture where global teamwork drives success.

OUR SELECTION PROCESS:

Your time is valuable. That’s why our hiring process is clear, efficient, and focused on mutual fit:

Upload Your CV – Submit your application using the relevant button, depending on the job platform (approx. 3 minutes).

Wait for Profile Review – Our Talent Acquisition team will assess your CV and experience (approx. 2 weeks).

Join an Introductory Call – Our Talent Acquisition team will arrange a brief conversation (15–30 minutes via Teams or phone) to tell you more about Fusion, the role, and understand your expectations.

Attend a Technical Interview – Participate in a 30-minute session with one of our experts to discuss your skills and experience in more detail.

Participate in a Client Interview (if applicable) – For some roles, you may be invited to a client-facing discussion (30–60 minutes online).

Receive Final Feedback – We aim to share timely feedback and move forward quickly.

Fusion is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace for all.

Qualifications

• 8–12+ years of experiencein data transformation, CRM, or master data management in life sciences
• Strong experience withcommercial platforms such as Veeva CRM, Veeva Network, or similar systems
• Solid understanding ofcustomer master data (HCP/HCO), commercial data ecosystems, and affiliate integrations
• Experience definingdata governance and master data operating models
• Proven experienceleading client engagements and global delivery teams
• Strong stakeholder management skills acrossbusiness, IT, and data organizations
• Experience working inregulated environments such as pharma, biotech, or animal health
• Excellent communication skills in English; additional languages are a plus

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