Desk Side Support engineer

Responsibilities

• Installing and configuring hardware and software components to ensure usability by end users
• Troubleshoot hardware and software issues for Windows workstations and mobility support/management
• Should have practitioner level knowledge in SCCM 2012 and O365
• Should be proficient with command languages for remotely installing and managing the applications
• Repair or replace damaged hardware like laptops/desktops/iPad
• Upgrade the entire system to enable compatible software on all computers as per client standards
• Installing and upgrading anti-virus software on the computer to ensure security standards are met as defined by client
• Perform tests and evaluations on new software and hardware for Windows
• Provide support to users and be the first point of contact for error reporting/ticket management skills
• Establish good rapport with all departments and colleagues
• Conduct daily ticket/queue management
• Manage inventory – create forecast for the upcoming months and order the hardware based on the requirements
• Shipment tracking – tracking vendor shipment tracking for the orders placed
• Basic network skills (rack and stack network devices, take power readings, network cable testing, hardware reboots, participate in power shut down/maintenance activity)
• Fluent in German and English (read, write and speaking)