[EHQ] EU ES HVAC Quality Control & Field Support Engineer (m/f/d)

Overview

Since its creation in 1958, LG Electronics has been focused on enhancing the life and business of its customers with innovative technologies, products and solutions. LG's mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life’s Good”! As a global leader, we strive for greatness not only in the products we make but in our people.

We are looking for an EU HVAC Quality Control & Field Support Engineer to strengthen our technical support and quality management across European markets. In this role, you will work closely with European subsidiaries and HQ to analyze HVAC field issues, improve product and service quality, and support continuous technical capability development.

Field Quality & Technical Support

• Respond to HVAC field issue inquiries and provide technical analysis and solutions
• Visit customer sites to investigate field issues, conduct system checks, and prepare technical reports
• Identify product improvement opportunities based on field feedback

Technical Documentation & Training

• Create and manage Technical Guides to improve installation and service quality in Europe
• Develop training materials and deliver technical training to European subsidiaries

Cross-Regional Communication

• ActasatechnicalinterfacebetweenHQinKoreaandour14Europeansubsidiaries
• Analyze field issue phenomena, define potential root causes, and propose countermeasures
• Provide indirect quality support via email and regular communication channels

Stakeholder & Issue Management

• Hold regular meetings with assigned subsidiaries to track and manage quality issues
• Support product quality improvement initiatives in European warehouses

Technical & Professional Skills

• Strong knowledge and experience of HVAC systems and refrigerant cycle analysis
• Experience working in a multicultural or international corporate environment
• Proficient in MS Office (especially Excel & PowerPoint)
• Willingness to travel for business (up to 2 consecutive weeks if required)
• Native-level Korean and high-level English and mid-high-level German communication skills

Personal Competencies

• Strong communication and teamwork skills
• Customer-focused problem solver with a “can-do” / service-solution-provider mindset
• Analytical, hands-on, and flexible attitude with high level ofownership
• Ability to work independently in a virtual, matrix organization
• High level of proactiveness

Additional Requirements

• Located in or near Frankfurt
• Office-based role with daily presence required

Benefits

• EGYM Wellpass, including various wellbeing programs and memberships
• 30 days of vacation, with flexible working hours
• Monthly meal / grocery vouchers (Pluxee)
• Capital-formation employer contribution
• Corporate benefits and other employee discounts
• JobRad / Bike Leasing benefit
• Modern equipped office with height-adjustable table, laptop and monitor, mobile phone
• Central location and good transport connections by train, bus and car including free parking
• International working environment with many development opportunities