Global Process Owner for Instruments Operations (m/f/x)

Global Process Owner for Instruments Operations (m/f/x)

Join to apply for the Global Process Owner for Instruments Operations (m/f/x) role at Rodenstock.

About Rodenstock

The Rodenstock Group is an international innovation leader and manufacturer of spectacle lenses in the eye health sector. This is driven by our philosophy “B.I.G. VISION FOR ALL – Biometric Intelligent Glasses- for a paradigm shift in bespoke varifocal lenses. The medical technology company, founded in 1877 and headquartered in Munich (Germany), employs around 4,300 people worldwide, maintains five central production facilities and is represented by sales offices and distribution partners in more than 85 countries. Due to the combination of German brand quality, technical innovation and global growth, you will find a wide range of work with a good deal of freedom for new ideas and your own personal development at Rodenstock.

Your responsibilities

• Ownership of shaping and operationalising the global business process landscape for Rodenstock-s Instruments business by defining, implementing, and continuous improvement of operational end-to-end processes
• Establishment of clear, transparent, and performance-driven operational processes across the full lifecycle – from budgeting and planning to order management, installation, customer service, and replacements
• Acting as the backbone for structured service delivery, ensuring operational excellence that directly translates into superior customer value and satisfaction with our B.I.G. solutions
• Close collaboration with Product Management and Services to ensure strategic alignment and smooth execution, acting as the operational integrator between business strategy and daily execution

Your profile

• Completed studies in Engineering, Business Administration, Supply Chain, or alternatively equivalent vocational training combined with practical experience
• Several years of professional experience in Service Operations in a technical environment within a global matrix organisation, ideally in a company offering high-end hardware, instruments or devices
• Expertise in process design/optimisation and leading complex service processes holistically
• Experience with CRM-systems
• Business fluent in English, German is desired
• Willingness to travel internationally
• Change agent mentality for leading crossfunctional process transformation
• Strategic and customer-centric mindset with a deep understanding of the contribution of service and operational excellence to customer value
• Intercultural team player with excellent communication and implementation skills and adept at stakeholder management
• Hands‑on and structured working style

What we offer

• internationality, agile structures
• mobile working, flexible working hours
• onboarding, internal academy
• support of health
• bikeleasing
• employee events
• sustainability

Your application

We are looking forward to receiving your online application at No.: 1788

Location: Elsenheimerstr. 33
80687 Munich
required immediately

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Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Management and Manufacturing

Industries: Medical Equipment Manufacturing

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