IT Administrator - Support Engineer (m/w/d)

IT Administrator - Support Engineer (m/f/d)

Schemmerhofen – Full‑time, Immediate start, Permanent position

Responsibilities

• Providing assistance and support to users in First Level Support (phone, ticket system, remote)
• Analyzing, resolving, and implementing sustainable solutions for more complex issues in Second Level Support
• Providing technical support and knowledge transfer to First Level Support
• Administration, maintenance, and further development of IT systems (client, server, network)
• Fault analysis in Windows, Microsoft 365, and network environments
• Collaboration on IT projects (rollouts, migrations, system implementations)
• Administration of Active Directory as well as user and permission structures
• Documentation of solutions, system configurations, and processes
• Collaboration with external service providers and international locations

Technical Requirements and Qualifications

• Completed training as an IT specialist for system integration (m/f/d) or comparable qualification
• Strong knowledge of Windows client and server operating systems
• Experience with Active Directory and user and permissions management
• Strong knowledge of Microsoft 365 (Exchange Online, Entra ID / Azure AD, Teams; Intune is a plus)
• Basic to strong knowledge of network technologies (TCP/IP, LAN/WLAN, VLAN, VPN)
• Proficiency in handling workstation hardware, printers, and peripheral devices
• Basic understanding of IT security and data protection
• Very good German skills and good written and spoken English are required
• Professional experience in IT support or system operations is desirable

Personal Skills

• Strong service and user orientation
• Structured, reliable, and independent work style
• Strong communication skills, even when dealing with technical issues
• Ability to work in a team and a sense of responsibility
• Deep understanding of data protection and information security

Benefits & Perks

• A diverse and responsible role in a modern IT environment
• A permanent employment contract with a stable, forward‑thinking corporate group
• Modern, air‑conditioned workstations
• Flexible working hours
• Performance‑based compensation and a company pension plan (after 5 years of service)
• Special payments (vacation and Christmas bonuses), 30 days of annual leave, and other benefits
• Free parking directly on‑site
• Collaborative IT team with short decision‑making processes
• Structured onboarding and ongoing professional exchange