IT Desktop Support Technician (m/f/d)

At Nanostone Water, we're engineering water treatment solutions that shape the future of water sustainability. Our advanced ceramic-based filtration technology is at the forefront of tackling one of the most critical issues of our times: ensuring clean water access in rapidly urbanizing regions. As urban populations and industrial activities expand, while water quality and availability worsen, yet demands for water rise, our innovative technology emerges as a critical solution, safeguarding the well-being of communities and industries alike.

Established in 2012, Nanostone Water has devoted years to refining a method that is not only effective at treating the most challenging water quality conditions but also prioritizes environmental stewardship and maximum use of limited space. Our automated certified ceramic module production facility in Halberstadt, Germany is a highlight to our dedication to excellence and scalability, preparing us for impactful global presence. Nanostone Water is now part of Acuriant Technologies, Inc.

What You’ll Do

• Providing first and second level support and troubleshooting for end users' hardware, software, and network-related issues, primarily for desktop computers, laptops, servers, switches, firewalls, and remote access appliances (Meraki)
• Installation, configuration, and maintenance of desktop systems, software applications, and peripheral devices such as printers, scanners, monitors, and smartphones
• Setting up new workstations and performing hardware and software upgrades as needed
• Ensuring that technical support requests are resolved in accordance with the defined service level agreements (SLAs) and immediately escalating critical incidents
• Documentation of all support activities, including solutions, troubleshooting steps, and user interactions in a ticket system
• Assisting in maintaining an accurate inventory of hardware and software assets
• Performing regular preventive maintenance activities, including system updates, patches, and security checks
• Conducting basic training for end users on the use of hardware and software, best practices, and security awareness
• Developing IT policies and adapting them to process changes, establishing new policies
• Current status documentation of the operating network, including international conditions

What We’re Looking For

• Completed apprenticeship as an IT specialist (m/f/d) or comparable qualifications
• 3 years of professional experience as a desktop support technician or in a comparable position
• Knowledge of Windows operating systems, Unix
• Knowledge of network administration (LAN, WAN, VPN)
• Knowledge of Windows, MDM, and M365 (e.g., Microsoft 365, Azure)
• Experience in data warehouse development (SQL, Python, .NET, C#).
• Strong understanding of computer hardware, including desktops, laptops, printers, and peripherals
• Proficiency in diagnosing and troubleshooting hardware and software problems
• Basic knowledge of networking principles, TCP/IP, and troubleshooting connection problems
• Fluent written and spoken English and German

Join Us

Join us at Nanostone Water, where your expertise meets our passion for making a difference. Together, we can tackle ‘challenging water’ and create a future where communities and industries flourish in better harmony with their environment. Please visit our company website ( for further vacancies.