IT Desktop Support

We are seeking a reliable and customer-focused IT Service Desk / IT Support professional to support users at a customer’s on-site service point in Gaimersheim . The role centers on hands-on user support and day-to-day IT operations.

Key Responsibilities

• First-level user support at the on-site Service Point
• Assistance with Windows 11–related issues
• Intake, analysis, and resolution of support requests
• Documentation of processes and tickets in the ticketing system
• General IT service and support activities in an on-site environment

Requirements

• Solid knowledge of Windows 11
• Experience in IT Service Desk or IT Support roles
• Strong customer and service-oriented mindset
• Friendly, confident, and professional appearance
• Independent, structured, and reliable working style
• Formal IT training is an advantage but not mandatory if relevant practical experience and suitable personal skills are demonstrated

Framework Conditions

• Location: Gaimersheim (on-site only)
• Working hours (part-time):
• Preferred: Wednesday & Thursday (full day), Friday (half day)
• Alternative: Tuesday to Thursday (full day), subject to agreement