IT Specialist (Customer Support/ Network), GS-2210-12, (97837)

Announcement Type

TARP - Direct-Hire Authority (DHA)

Position Type

Permanent

USACE Organization

North Atlantic Division (NAD) - Europe District

Location

Wiesbaden, Germany

Grade / Pay

GS12

Security Clearance

Secret

Telework Eligibility

Situational/Unscheduled Telework only

Travel

25% or less

Relocation

Reimbursed according to agency policy

Responsibilities

• Provide IT desktop support, systems administration, network administration, customer service, equipment/hardware support, and telecommunications services for USACE NAU users and organizations.
• Responsible for Local Area Network (LAN) management and the technical operation of layer 2 network devices. Troubleshoot issues with LAN connectivity, server connections, and PC hardware/software.
• Provide IT customer support; respond to technical support tickets within priority timelines. Interface with the Enterprise Service Desk and assist both classified and unclassified computer users.
• Analyze equipment and software usage to identify problem areas. Make recommendations regarding efficient automation approaches. Support lifecycle management of IT equipment through exchange/disposal.
• Assist in implementing hardware/software solutions to ensure information requirements are met in accordance with information assurance and security standards.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• One year trial/probationary period may be required.
• Must be able to satisfy the requirements of 26JUL12 DODI V1230, DoD Civilian Personnel Management System: Employment in Foreign Areas and Employee Return Rights.
• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• Applicants must comply with the Exceptional Family Member Program requirements as outlined in the DoD Instruction .
• Must be able to obtain and maintain a Secret security clearance.
• Must be able to obtain and maintain a Stateside and USAREUR driver's license.
• The incumbent must possess a Certified Information Systems Security Professional (CISSP) or complete the certification within six months of appointment.
• Lifting requirement of up to 45 lbs.

Education

Some federal jobs allow you to substitute your education for the required experience. For this job, you must meet the qualification requirement using experience alone – no substitution of education for experience is permitted.

Equal Employment Opportunity (EEO) Policy

The United States government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non‑merit factor. To learn more, please visit the Office of Equal Opportunity.

Reasonable Accommodation

Reasonable accommodation is available to qualified employees with disabilities. You can request a reasonable accommodation at any time during the application process, hiring process or while on the job. Requests are evaluated on a case‑by‑case basis.