IT Support Principal Engineer

Job Location (Short): Garching b. Muenchen, Germany
Workplace Type: Hybrid

Req Id: 2936

Responsibilities

• Take ownership of logged customer issues and ensure that a solution is delivered.
• Troubleshoot system, desktop/laptop and mobile problems, researching, diagnosing and solving hardware and software incidents.
• Respond to logged support calls within service level targets and timely escalating of unresolved issues to appropriate internal teams.
• Build new or replacement laptops/desktops for employees.
• Provide end-user support for a wide range of IT related problems/concerns.
• Windows Server and Network Administration including system backup.
• Document technical knowledge in procedures, forms, etc.
• Be involved in special projects as required.

Qualifications

• Experience working in a similar position, preferably in a service desk environment.
• Experience with Windows Administration and Networking.
• ITIL tool experience for processing incidents and service requests.
• Knowledge of Windows based computing – desktop and server operating systems, basic IP networking, Microsoft productivity applications (Office 365 etc.) and typical IT peripheral devices such as printers, scanners, copiers etc.
• Understanding of Microsoft Active Directory, AAD and maintenance of user and computer objects and access rights.
• Understanding of cybersecurity concepts and data security principles.
• Understanding of Cloud Technology (Azure) is an advantage.
• Experience in PowerShell and/or SharePoint is an advantage.
• Bachelor’s degree in information technology or Computer Science is an advantage.
• Excellent organizational skills with the proven ability to multitask in a busy environment.
• Attention to detail, accuracy and deadlines.
• Commitment to customer satisfaction, self‑improvement and initiative to improve systems and processes.
• Strong team player who exercises initiative and independent judgement.
• Excellent German and English communication skills (oral and written), other European languages are a preference.
• Exceptional communication skills both written and verbal with a professional telephone/virtual meeting behaviour.
• Willing and able to travel in Europe.

Everyone is welcome. We are committed to creating an inclusive environment where diverse and inclusive teams are valued.