Multilingual Marketing Customer Support Specialist - Lisbon / On Site

Overview

Languages: Arabic | Brazilian Portuguese | Spanish

Location: Lisbon, Portugal (On-site / Hybrid / Remote*)

Salary: €920 gross × 14 months + €40 complexity bonus × 11 months

Contract: Full-time | Permanent

How to Apply

Send your CV to or use the Application Form

About the Role

We are hiring Marketing Customer Support Specialists to support advertisers using digital advertising products. This role is ideal for professionals who combine paid advertising expertise with a strong customer service mindset , operating in a structured, KPI-driven environment.

Working Hours & Shifts

Initial phase (12-hour coverage):

• Monday–Sunday | 07:00–19:00
• Two shifts:
  • 07:00–16:00
  • 10:00–19:00

Later phase (to be confirmed by the client):

• 24/7 operation, Monday–Sunday
• Rotative shifts
• 2 rotative days off

Key Responsibilities

• Support advertisers running paid digital advertising campaigns
• Handle end-to-end product troubleshooting via email and chat
• Assist with campaign setup, optimization, and performance inquiries
• Collaborate with internal Product Operations and Engineering teams
• Drive customer satisfaction across the full case lifecycle
• Ensure adherence to SLAs, productivity targets, and quality KPIs
• Proactively identify initiatives to improve service quality and user experience
• Educate advertisers on product features and common issue types in partnership with internal specialists

What We're Looking For

• Mandatory experience in paid campaign management
• Degree in Marketing or a related field
• Hands-on experience in Digital Marketing
• Experience in a Contact Centre or Advertising Tech service program
• Strong knowledge of social media platforms and digital advertising fundamentals
• Excellent communication and customer service skills
• Ability to work independently and as part of a team

Compensation & Benefits

• Base salary: €920 gross × 14 months
• Complexity bonus: €40 gross × 11 months
• Meal allowance: €7.63 per working day
• Health insurance: from day 1 (employee contribution applies; free after 6 months)
• Welcome bonus: paid in 12 monthly installments during the first year

Conditional on maintaining <6% unjustified absenteeism