Onboarding Operations Team Lead, Banking

Overview

About Shine Shine exists to help freelancers and small business owners reclaim the joy of working for themselves. Shine brings banking, invoicing, accounting and admin together in one place so entrepreneurs can focus on growing their business and enjoying the freedom of working for themselves. We are a multicultural team of over 400 people across France, Germany, Denmark and the Netherlands, backed by local, award-winning support.

Your Hiring Experience Matters Your experience with Shine should feel simple, transparent and genuinely supportive. If this sounds like somewhere you want to grow, we’d love to hear from you.

Role and Team

The Banking & Compliance team at Shine Over the next year, we will build a best-in-class banking operations unit from the ground up, automating reporting cycles, eliminating noise, and delivering sharp, forward-looking insights to drive growth. This is a rare opportunity to shape not just a function, but a high-performing team culture that consistently delivers and exceeds top-line targets.

Your role as an Onboarding Operations Team Lead (Banking) We are looking for a leader who views operational excellence as the baseline, not the goal. You will own the end-to-end account opening process for a diverse portfolio of business clients—from sole proprietors and independent professionals to complex multi-shareholder structures. You will challenge how things are done, identify opportunities to simplify, automate, or reimagine processes, and drive implementation.

You'll join at a pivotal moment as we scale into new international markets and raise the bar on onboarding capabilities. This requires navigating regulatory complexity with confidence and understanding risk well enough to make smart, decisive calls.

You will lead a seasoned remote team, which requires clear communication, ability to bring people along, and the presence to influence stakeholders beyond your immediate team. If you’re energized by building, automating, and pushing boundaries while keeping compliance and quality intact, this is the role for you.

Job located in France (preferably) and/or Germany, with the possibility of two remote working days per week.

What You'll Be Doing

• Leading People — Not Just Managing Them You will lead a remote onboarding specialists team, coaching, challenging, and developing people who are already skilled. Build a culture rooted in ownership and accountability, where continuous improvement is a daily habit.
• Owning Operational Excellence You'll own the end-to-end account opening process for corporate clients, maintain high standards for quality and compliance, monitor performance via KPIs, and proactively identify and fix frictions.
• Driving Transformation — Not Just Supporting It You'll lead simplification and optimization of onboarding processes, identify where automation can replace manual effort, and help integrate AI-driven tools. You'll collaborate with Compliance, Product, Tech, and Customer Support to implement changes.
• Scaling Across Borders You'll adapt onboarding processes for different jurisdictions as we expand internationally, ensuring readiness to handle growing volumes without compromising quality or compliance. You'll help build scalable frameworks for growth.

What You Bring

• Your Background You have solid, hands-on experience in KYB and KYC; you manage business and customer verification, know how to navigate complex corporate structures, UBO mapping, and AML/CFT documentation. Experience in fintech, regtech, payments, or banking operations with teams through growth. Multi-country exposure is a genuine asset. Fluent English communication; knowledge of French, German, or Spanish is a bonus.
• How You Think and Work You lead with clarity and accountability, analyze KPIs and backlog data to inform decisions, and drive process improvement with a genuine appetite for automation. You work cross-functionally with product, data, and tech to ship solutions.
• Change Doesn’t Unsettle You You thrive in transformation, can lead teams through change without losing momentum, and operate across borders and time zones in multicultural, fast-moving environments. Remote leadership is part of how you work.

Equal Opportunity Employer We follow the principle of equal treatment to consider all job applicants and do not discriminate based on gender, sexual orientation, colour, race, religion, disability, or other protected characteristics as per applicable law.

Our recruitment process

1. Initial call (30 min) with a Talent Partner
2. Interview with hiring manager (45-60 min)
3. Case study interview + personality and logic assessment feedback
4. A 30-minute introduction with the Chief of Banking, followed by a soft skills conversation to explore growth at Shine