Process Excellence Manager (f/m/d)

Overview

• Germany
• Bad Hersfeld
• Full time
• Unlimited
• Immediate start

Processes keep everything moving – and you make them better. Join our team of 11 people to analyze, improve, and implement operational processes that make life easier for colleagues and customers alike. You’ll work with international teams, introduce smart solutions, and ensure our operations are efficient and resilient. You will report directly to the Director International Network Operations.

We value flexibility: you’ll work around 40% on site in Bad Hersfeld, up to 50% from home, and around 10% travelling across Europe.

Your Role

• Evaluate and improve existing processes, eliminating inefficiencies
• Design and implement new or enhanced processes, including cross-border operations and customer-specific solutions
• Support implementation locally and guide teams to adopt new workflows
• Maintain and update SOPs, Operations Manuals and Audit Catalogues
• Support new external partner integrations and ensure compliance with regulatory changes
• Collaborate with internal stakeholders across Product Management, Operations, Customer Service, and international teams

Your Profile

• Bachelor’s degree in business, management, or related field
• A minimum of 5-7 years of experience in process management or operational excellence
• Strong analytical, problem-solving, and strategic thinking skills
• Ability to lead change and communicate process improvements effectively
• Experience with process management tools, operations manuals, and documentation
• Fluent English (C1 level), written and spoken

What we bring to the table

• Continuing education
• Great team
• Company pension scheme
• Employee discounts via corporate benefits
• Attractive working environment
• Safety - a future-proof industry that is characterized by growth

Interested? Then take the first step directly and apply preferably via the apply button. We look forward to meeting you and are well prepared!

Questions? Please contact Lea Bührer at .

Who are we? GLS Germany — More than 800 million parcels worldwide, over 9,000 employees at around 70 locations nationwide. One of the leading parcel service providers in Germany. Our mission: whether it’s filled shelves in shops or happy online shoppers—we make a valuable contribution by connecting people and places. Become part of our success story and shape the future with us!

GLS Germany on Social Media — Follow our social media channels for exciting news and updates.

Apply now