Revenue Operations Specialist

Location

Hybrid - Prague (minimum of 2-3 days a week from the office)

Shape the future of privacy with us at Usercentrics. We are a global leader in consent management platforms (CMP) and aim to build a digital ecosystem where user privacy empowers organizations to build trust with their users. Our product helps businesses collect, manage and document user consents on websites and apps, achieving full compliance with global privacy regulations and facilitating high consent rates.

Revenue Operations Specialist – Customer Success

You act as the operational backbone and sparring partner for our GTM leaders. You own the operating cadence and rhythms for Customer Success and Account Managers, architect core processes, lead initiatives that ensure teams run smoothly, and continuously improve how we retain, grow, and expand customer accounts. You collaborate with Revenue Ops Analysts, Enablement and GTM Tools & Innovation to drive implementation, adoption and scalability.

Responsibilities

• Run the operational cadence for Customer Success, e.g., renewal forecasts, expansion pipeline reviews, ensuring outcome‑driven execution.
• Design, document and continuously optimize Customer Success playbooks (Onboarding, Adoption, Expansion, Renewal) to drive retention, growth and predictable revenue impact.
• Partner with Analytics to frame performance questions, translate insights into initiatives, process changes or execution improvements.
• Collaborate proactively with GTM Tools & Innovation to ensure the GTM tech stack supports profitable, efficient growth.
• Provide trusted sparring partner insight‑backed operational recommendations to support leaders in hitting targets.
• Stay close to industry trends in B2B SaaS Customer Success operations, driven by intrinsic passion.

Qualifications

• Minimum 2‑3 years in Revenue or Customer Success Operations in a B2B SaaS environment; experience as a Customer Success Manager or Account Manager is a plus.
• Strong understanding of B2B SaaS Customer Success and Account Management operating cadences: health scoring, renewal forecasting, performance management, annual target setting.
• Proven experience leading GTM initiatives without direct authority with measurable business impact.
• Fluency in B2B SaaS metrics and funnel models for product‑led and sales‑led growth.
• Excellent stakeholder management and communication skills, collaborating from contributors to C‑level executives.
• Familiarity with general GTM tech stack (e.g., Salesforce), specialized Customer Success tools, and a curiosity for GTM innovation, especially AI‑driven use cases.
• Experience operating across EMEA and US regions.
• Business fluent in English.

Benefits

• Fast‑growing, diverse and international team of tech enthusiasts and entrepreneurially‑minded individuals.
• Positive, vibrant and inspiring culture that encourages personal and professional growth.
• Encouragement to participate in cross‑department projects and initiatives.
• Flexible working hours, hybrid work, possibility of workcations (within policy).
• Regular team events onsite in Munich, Copenhagen, Odense, Lisbon and Prague or online.
• Personal development budget, job‑related language courses and additional benefits depending on location.