Second Line Support Engineer - IT

Second Line IT Support Engineer

A growing organization is seeking a highly motivated IT Support Specialist to join their team. The successful candidate will be responsible for day-to-day IT support, ensuring smooth operations and excellent service for internal users. The role involves flexible shifts to maintain optimal performance of IT systems and services.

Key Skills

• Fluent in German and English
• Experience in 1st and 2nd level IT support
• Strong knowledge of common operating systems (Windows, macOS) and network technologies
• Excellent communication skills and a friendly, professional demeanor

Key Responsibilities

• Provide remote and on-site support for hardware and software issues
• Troubleshoot system and network problems
• Diagnose and resolve hardware or software faults
• Respond promptly to support requests within agreed timeframes
• Manage multiple open cases efficiently and prioritize tasks
• Test and evaluate new technologies for potential implementation

What’s on Offer

• Comprehensive onboarding and personalized training
• High potential for career growth
• Flexible work arrangements with core hours for work-life balance
• Collaborative team environment within a dynamic, international setting

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Information Technology