Senior Client Service Manager

eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies, and benefit from shared knowledge. We have 40 million registered users from 75 countries, and our platform is available in 20 languages. eToro is an innovative, fast‑growing business and is listed on Nasdaq in May 2025. We have over 1,500 employees across more than 10 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro.

eToro is seeking an experienced Client Service Manager with a strong background in the financial industry to join our dynamic German team in Frankfurt. If you are passionate about finance and delivering an exceptional client experience, we want to hear from you.

What will you be doing?

• Serve as the primary, dedicated point of contact for our clients, delivering an exceptional service that embodies eToro's culture and values.
• Proactively engage with clients via telephone and email to discuss financial markets, articulate investment strategies, and demonstrate the full potential of the eToro platform.
• Act as a brand ambassador, championing the company's vision and mission by providing expert insights into our products and services.
• Manage the full client experience, including education to long-term retention, while expertly handling complex inquiries and resolving high-priority issues.

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