(Senior) Customer Support Specialist - German / English

At Moss, we give finance professionals the power to automate their day-to-day tasks and make forward-thinking decisions.

Our team and culture make us unique — driven by impact and growth, where everyone strives to learn and excel. Recognised by Sifted’s Rising 100 and LinkedIn's Top Startups , we’re here to propel your career and make Moss a lasting success.

Our Customer Support team is seeking a Senior Customer Support Specialist (f/m/d).

As a Senior Customer Support Specialist for our German customers , you’ll work directly with customers and gain valuable insights into product functionality and impact.

This role involves more than resolving queries — it includes investigative work on complex cases such as potential fraud or payment issues. You will collaborate with multiple stakeholders across the company, ensuring customer issues are resolved while continuously learning and growing in a dynamic, fast-paced environment.

Aufgaben

Your responsibilities include:

• Handling customer support queries via calls, chat, and emails, acting as the first point of contact
• Gaining insights about our customers’ needs through interactions and channeling feedback to our product team to improve customer experience
• Innovating and optimizing internal processes to enhance the customer experience
• Supporting the team with topics such as shift management or technical leadership
• Participating in projects to improve the support experience

Qualifikation

We believe you need the following experience and qualifications to succeed:

• Previous experience in customer-facing roles
• Fluent German (C1) and English (C1)

Additionally, we are looking for:

• Methodical thinker: Data-driven, structured, solution-oriented, and able to work through priorities calmly and systematically
• Proactive problem-solver: Ownership in finding solutions to complex problems, with a focus on preventing recurrence
• Clear Communicator: Ability to explain complex topics clearly and concisely in both written and spoken forms, remaining composed in difficult situations
• Customer-oriented: Empathy for customer challenges and pain points to understand needs and find swift solutions
• Quick learner: Fast understanding of new technologies, processes, and products, with a keen interest in financial processes

Benefits

Join a culture driven by impact and speed, where bold moves, fast learning, and achievement are encouraged. Expect:

• Top-market compensation, including equity
• Vibrant offices fostering collaboration, with weekly breakfasts and Friday demos
• Additional benefits such as 20 days of "work from abroad," a €600 EUR/GBP Learning & Development Budget, and other local perks

Moss is a SaaS scale-up founded in Berlin, with over 250 team members from 40+ nationalities across 6 European offices.

Our bold ambition is to power every SMB’s spend across Europe — fully digital, AI-driven, and seamlessly integrated. Over 3700 businesses in Germany, the Netherlands, and the UK already use Moss’ spend management products, including modules like corporate cards , accounts payable , employee cash reimbursements , and procurement .

With €180 million in funding, Moss is backed by renowned investors such as Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures, and A-Star.