Senior Order Management Specialist with French

Senior Order Management Specialist with French (m/f/d)

For BU Additives Team in Lodz, we are looking for a person with interest and passion in customer interaction, high focus on communication skills and an ambitious drive for successful improvement. We are a team of people with diverse backgrounds and levels of experience, and we will welcome an ambitious team‑player in our strongly coordinated group. Responsibility for End‑to‑End Order Management Process.

What will you be doing?

• Coordinate all aspects of the order management process, ensuring order accuracy.
• Communicate promptly and professionally with both internal and external customers regarding inquiries.
• Coordinate information flow between customers, transport team, warehouse, stakeholders and Sales team.
• Represent Clariant in a professional manner at all times when engaging with customers.
• Assist customers in resolving problems and incidents efficiently.
• Manage claims through the internal Quality Notification System.
• Support and contribute to improvement and automation projects.

What are we looking for?

• Strong organizational skills and ability to prioritize tasks in a dynamic environment.
• Very good verbal and written communication skills.
• Ability to be a team player.
• Minimum 3 years of experience in Customer Service Desk or Logistics, Export or Supply Chain area.
• Skilled in Microsoft Office (Word, Excel). Knowledge of SAP SD module would be an advantage.
• Strong problem‑solving approach and troubleshooting skills.
• Time/task management, attention to detail, willingness to learn.
• Creativity, open mind, and a sense of humor.
• Language skills:
  • English – very good command is essential.
  • French – fluent or native is a must.
  • Any additional EU language – nice to have.
• Bachelor's degree in Business, Logistics or another relevant field.

What’s in it for you?

• Compensation Structure Components: base salary determined individually based on experience, skills, and role alignment; performance‑related 8% yearly bonus; language bonuses (800/1 000 PLN gross depending on the number of foreign languages spoken).
• Benefits: internal and external trainings, language courses, sport card (Multisport), private health care (Medicover), additional life insurance, corrective eyeglasses refund, discount card for the restaurants.
• Relocation package adjusted to your current location.
• Working environment: hybrid work model at the Monopolis complex in Lodz (wheelchair‑accessible workplace).
• Social culture: integrational team events, broad range of initiatives provided by Social Team, possibility to participate in the charity activities.
• A rewarding challenge to develop your skills and career in a professional environment as part of an enthusiastic team dedicated to delivering top‑class services.

We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status, age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws.