Service Now Senior Tester (EU or South Africa)

Service Now Senior Tester (EU or South Africa)

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smartvokat GmbH is a remote-first team of consultants, legal engineers, and project managers. We assist Legal, Risk, and Compliance in-house departments in their digital transformation towards an agile, strategic enabling function. We are seeking a highly skilled Senior Tester with extensive experience in establishing and optimizing testing processes, focusing on quality assurance practices.

This role requires a proactive individual passionate about refining processes and improving product quality. The ideal candidate will be capable of leading a QA team, communicating effectively, and maintaining a strong quality and service mentality.

Responsibilities

• Define and implement test processes aligned with industry best practices.
• Lead the QA team and coordinate manual testers to ensure comprehensive testing coverage.
• Manage ongoing quality assurance, including operational and exploratory testing.
• Screen automated test outcomes, create bug reports, and address critical issues promptly.
• Handle 3rd level support, production and UAT bug fixes, and ad hoc inquiries.
• Develop test cases and documentation to support testing efforts.
• Facilitate ServiceNow’s Automated Test Framework for end-to-end testing.
• Support feature testing alongside manual testers when needed.

Requirements

• Experience in establishing and optimizing testing processes with a focus on quality assurance.
• Proficiency in manual testing, identifying edge cases, and uncovering bugs.
• Experience with testing tools like Jira, QMetry, or similar.
• Familiarity with automated test frameworks, especially ServiceNow ATF.
• Ability to create comprehensive testing documentation.
• Skilled in collaborating with stakeholders and developers on acceptance criteria.
• Effective leadership and mentoring skills for QA teams.
• Strong communication skills and a service-oriented mindset.

Benefits

• Remote-first, flexible work environment with a collaborative culture.
• Work on exciting projects with top-tier clients in legal and compliance sectors.
• Flat hierarchies and opportunities for personal development.
• Permanent employment contract.
• Work on groundbreaking projects for multinational clients.
• Autonomous remote work that integrates well with your life.
• "9 for 10 program": Take every 10th working day off with full pay, plus 30 days annual leave.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: Hospitals and Health Care, Non-profit, Government

Note: The job posting appears current and active.