smartvokat

Service Now Senior Tester (EU or South Africa)

Stellenbeschreibung:

Service Now Senior Tester (EU or South Africa)

Join to apply for the Service Now Senior Tester (EU or South Africa) role at smartvokat .

smartvokat GmbH is a remote-first team of consultants, legal engineers, and project managers. We assist Legal, Risk, and Compliance in-house departments in their digital transformation towards an agile, strategic enabling function. We are seeking a highly skilled Senior Tester with extensive experience in establishing and optimizing testing processes, focusing on quality assurance practices.

This role requires a proactive individual passionate about refining processes and improving product quality. The ideal candidate will be capable of leading a QA team, communicating effectively, and maintaining a strong quality and service mentality.

Responsibilities

  • Define and implement test processes aligned with industry best practices.
  • Lead the QA team and coordinate manual testers to ensure comprehensive testing coverage.
  • Manage ongoing quality assurance, including operational and exploratory testing.
  • Screen automated test outcomes, create bug reports, and address critical issues promptly.
  • Handle 3rd level support, production and UAT bug fixes, and ad hoc inquiries.
  • Develop test cases and documentation to support testing efforts.
  • Facilitate ServiceNow’s Automated Test Framework for end-to-end testing.
  • Support feature testing alongside manual testers when needed.

Requirements

  • Experience in establishing and optimizing testing processes with a focus on quality assurance.
  • Proficiency in manual testing, identifying edge cases, and uncovering bugs.
  • Experience with testing tools like Jira, QMetry, or similar.
  • Familiarity with automated test frameworks, especially ServiceNow ATF.
  • Ability to create comprehensive testing documentation.
  • Skilled in collaborating with stakeholders and developers on acceptance criteria.
  • Effective leadership and mentoring skills for QA teams.
  • Strong communication skills and a service-oriented mindset.

Benefits

  • Remote-first, flexible work environment with a collaborative culture.
  • Work on exciting projects with top-tier clients in legal and compliance sectors.
  • Flat hierarchies and opportunities for personal development.
  • Permanent employment contract.
  • Work on groundbreaking projects for multinational clients.
  • Autonomous remote work that integrates well with your life.
  • "9 for 10 program": Take every 10th working day off with full pay, plus 30 days annual leave.

Additional Details

  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Hospitals and Health Care, Non-profit, Government

Note: The job posting appears current and active.

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Stelleninformationen

  • Veröffentlichungsdatum:

    22 Mär 2026
  • Standort:

    WorkFromHome
  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Vor Ort
  • Kategorie:

  • Erfahrung:

    2+ years
  • Arbeitsverhältnis:

    Angestellt

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