Services Offering Lifecycle Manager

Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best‑in‑class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

The Service Offering Lifecycle Manager is responsible for maintaining a clear, accurate and actionable global services catalogue and governing the lifecycle of service offerings across Exclusive Networks' Services organization. The role ensures that services are consistently defined, that internal capabilities are understood, and that new or changed offerings are effectively launched, communicated and integrated into core business systems. This role reports into the Global Director of Service Operations.

Recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

As the Service Offering Lifecycle Manager, you will

Global services catalogue management

• Own, maintain and continuously improve the global services catalogue, covering both Group and locally delivered services.
• Capture and update service descriptions, scope, prerequisites, delivery models and target customers in a structured and consistent way.
• Map services to internal capabilities and skillsets required for delivery.

Service offering lifecycle governance

• Define and manage requirements and checkpoints for launching, changing, and sunsetting service offerings (from idea to retirement).
• Coordinate with service line leaders, regional and local stakeholders to ensure lifecycle decisions are documented and approved.
• Maintain visibility of pipeline, active and retired services.

Communication and enablement

• Develop and execute communication plans to share catalogue updates, new offerings and lifecycle changes with all relevant stakeholders (Sales, Pre‑Sales, Services, Operations, Finance).
• Create clear guidance, FAQs and simple documentation on how to use and maintain the catalogue and lifecycle processes.
• Support training and onboarding of internal teams on catalogue structures and lifecycle standards.

Systems and data integration

• Ensure that the services catalogue and lifecycle data are accurately reflected in ERP, CRM and related systems (e.g. SKUs, project codes, reporting structures).
• Work with IT, Finance and Data/BI teams to keep catalogue-related data models and interfaces consistent.
• Contribute to improvements in reporting and analytics around service offerings (e.g. adoption, performance, profitability).

QUALIFICATIONS AND EXPERIENCE | About you

Experience

The ideal Service Offering Lifecycle Manager :

• Minimum 5 years experience in a similar role, such as Service Catalog Manager, Service Portfolio Manager, Service Offering Manager or comparable IT / services product management role.
• Proven track record managing structured catalogues or portfolios of services or products in a B2B technology, IT services or related environment.

Skills & Competencies

• English language skills at C1 level (spoken and written); able to work and present comfortably in an international environment.
• Strong strategic and analytical thinking; able to structure complex information and translate it into clear, usable catalogues and processes.
• Solid understanding of IT/service management concepts (e.g. ITIL service catalogue / service portfolio is a strong plus).
• Experience working with ERP and CRM systems (e.g. mapping offerings to SKUs/project codes, supporting reporting).
• Strong stakeholder management and communication skills, comfortable collaborating across functions and countries.
• Organized, detail‑oriented and self‑driven, with the ability to manage multiple stakeholders and requests in parallel.

Work Setup

• Remote position based in Europe, within CET ± 3 hours for effective collaboration with global and regional teams.
• Willingness to travel occasionally for team meetings, workshops and key events.

WHO IS EXCLUSIVE NETWORKS?

Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

Xceleatore 2030

Desired Skills And Experience

Data Manager Solution architect Create data ITIL ERP and CRM Power BI