Software Technical Specialist

Stellenbeschreibung:

About Graitec Group

GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow. Ambitious and fast‑growing, we have doubled our revenue in the last three years and are targeting €500m in 2024. With more than 700 outstanding talents and 50 offices in 13 countries, we serve over 200,000 customers worldwide. We are a market leader and the only Autodesk Platinum partner operating at worldwide scale, with a balanced focus on Europe and North America.

About the Team Hiring

You will work with a great team of technical staff both in Germany and globally, benefiting from highly knowledgeable colleagues who support your personal development.

Overview

The Software Technical Specialist is a customer‑facing role focused on training and mentoring our customers around AEC software. Working alongside sales and technical teams, you will help customers adopt new technologies and grow their adoption of our solutions. The role also offers opportunities to present products to prospective customers and participate in key events.

Key Responsibilities

Training Services

Deliver training courses to clients in‑house, on‑site, or online.
Prepare and deliver bespoke training courses tailored to customer needs.
Conduct post‑training course customer reviews.
Assist with training administration duties (e.g., customer evaluations, courseware, certificates).

Post‑Sales Support

Advise clients on technical issues related to implementation and use of design software.
Liaise with suppliers to research and identify solutions to client issues.

General Company Duties

Research and provide technical advice to management on new product opportunities.
Assist sales and marketing staff with business development matters.

Key Success Indicators

High success measured by post‑training surveys.
Creation of whitepapers and industry‑focused articles.
Generation of tips, tricks, and ‘how‑to’ content for customers and internal teams.
Maintenance of relevant certifications both internally and externally.

What you must have done already

3+ years of technical experience.
Proven experience in a technical role within the AEC industry with expertise in AEC software solutions such as Autodesk Revit, AutoCAD, Navisworks, Bentley MicroStation, Trimble SketchUp, and others.
Proven experience in the German CAD market.
Strong understanding of AEC workflows, project lifecycle, and industry standards.
Knowledge in BIM & BIM processes.

What is nice to have done already

Appreciation for other disciplines and how they collaborate on projects.
Experience in a training capacity.

Qualifications

Bachelor’s degree in Architecture, Engineering, Construction Management, or a related technical field.
Excellent communication and presentation skills, able to articulate technical concepts to both technical and non‑technical audiences.
Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a fast‑paced environment.
Willingness to travel occasionally to customer sites for on‑site support and training.
Certifications or training in relevant software platforms and technologies are a plus.
Good technical understanding in the IT industry.
Excellent interpersonal skills, including face‑to‑face, telephone, and written communication.
Problem analysis and solving skills.
Excellent level of German skills.

Diversity and Inclusion

We are committed to diversity and inclusion in the workplace. We value employees for who they are and welcome applications from all backgrounds. No assessments beyond candidates’ skills and capabilities will be made in the application process.