Support Consultant - 3rd Line

D365 BC 3RD LINE SUPPORT CONSULTANT – £50,000

Pearson Carter are working with one of the leading Microsoft Partners based in the United Kingdom. They are looking to grow their team and hire an experienced 3rd line support consultant to contribute to continuous improvement through system, process, and service enhancement initiatives.

Responsibilities

• Act as the escalation point for the most complex and high-impact Business Central issues from 1st and 2nd Line Support.
• Produce and maintain high‑quality technical documentation, knowledge articles, and handover materials.
• Work closely with developers to clarify requirements, validate solutions, and ensure quality delivery.
• Engage directly with customers to gather, analyse, and document technical and functional requirements.

Experience

• Minimum 5 years’ experience supporting Microsoft Dynamics 365 Business Central.
• Strong understanding of Business Central architecture, configuration, and extensibility.
• Solid knowledge of data structures, troubleshooting methodologies, and system diagnostics.
• Experience within a Microsoft Partner environment

Salary

Competitive salary up to £50,000

25 days of annual leave

Hybrid work/remote

Location

Hybrid/Remote