Team Lead Customer Support (m/f/d)

Join to apply for the Team Lead Customer Support (m/f/d) role at ClearOps .

About ClearOps
ClearOps is a fast‑growing supply‑chain tech startup on a mission to ensure machines never break down. By transforming service supply chains into a proactive, data‑driven network, we maximize uptime and customer value for OEMs across agriculture, construction, trucking, automotive, material handling, and beyond. With a team of 60 ambitious professionals, we are scaling rapidly and seeking the right talent to join us.

The Role

As the Team Lead Customer Support, you will manage our support team, ensuring customers receive exceptional service. You will combine hands‑on technical support with leadership responsibilities, optimize processes, and drive continuous team development.

Key Responsibilities

• Lead and manage the Customer Support team (both technically and organizationally)
• Ensure high levels of customer satisfaction and service quality
• Prioritise and escalates customer inquiries when needed
• Coach and develop team members to improve skills and performance
• Collaborate closely with Product, Engineering, and Customer Success to enhance product and customer experience
• Analyse support data, identify trends, and derive actionable improvements
• Support the selection and implementation of support tools (e.g., ticketing systems)

Who You Are

• 3+ years of experience in technical customer support or a similar role, including at least 1 year in a leadership position
• Strong technical mindset and passion for technology
• Excellent communication skills in English (C1 level)
• Strong organisational and problem‑solving abilities
• Experience with Zendesk Support and Knowledge; additional ticketing systems are a plus (e.g. Jira, Salesforce)
• Ability to balance strategic thinking with hands‑on execution
• Knowledge of supply‑chain processes, data analytics, or SaaS solutions
• SQL or database knowledge is a plus but not mandatory
• Familiarity with product development and testing processes

Why us?

• Professional Growth: Flat hierarchies and experienced leaders provide an ideal environment to grow and advance your career.
• Development & Scale‑Up: Shape our customer support structure and processes as we continue to scale internationally.
• Open Feedback & Appreciation: Regular 1:1s with managers and structured quarterly feedback foster transparent communication.
• Team: Joint events such as Culture Week.
• Workation: Combine vacation and work – work from wherever you want.

If you’re excited about driving sales, building relationships, and playing a key role in the growth of a disruptive tech startup, we’d love to hear from you! Apply now and be part of the ClearOps journey.

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