Team Lead Customer Support (m/f/d)

Be Yourself - Because that´s how we want You to be

We can, we want and we are also entitled to - because we are a team of highly motivated and qualified employees who are as passionate about inspiring customers as we are about working on technical solutions. And that makes us unique! If you want to take yourself and our products further, then come to us and shape the future of netcup!

as of now | Full-time | Vienna, Graz, Klagenfurt, Karlsruhe, Remote

You have a feeling for people, enjoy taking on responsibility, and impress with your commitment and winning hands-on mentality. As a team lead in support, you manage day-to-day business, keep an eye on quality and KPIs, and keep a cool head even when the workload is high. At the same time, you actively shape customer support and develop your team in a sustainable manner.

#PROFILE

• Professional and disciplinary management of the support team of our brand netcup
• Responsibility for the smooth running of day-to-day operations as well as vacation and deployment planning
• Shaping and optimizing processes of netcup customer support
• Regular feedback discussions and supporting employees in their development
• Monitoring day-to-day operations, overview of KPIs and responsibility for achieving set goals
• Responsibility for smooth cooperation with departments involved through regular exchange

#WANTED

• Completed training and several years of experience in customer service
• Leadership and teamwork skills as well as communication skills
• Independent working style and high self-organization
• Strong customer and service orientation
• IT affinity, technical interest especially in web hosting and AI
• Strategic thinking and service-oriented approach
• Project experience is an advantage
• Excellent German and good English skills in speaking and writing

#WHAT WE OFFER

We are more than just a workplace. Therefore, we offer our employees many benefits (which partly depend on your position and location): good transport connections and flexible working hours. Period. Not to mention further training, a mentoring program, free parking, a mobile phone and notebook, snacks and drinks, company cars, employee events, a fun corner, ...

Have we sparked your interest?

We look forward to your expressive application!

Founded in 2008, the company has been part of the international Anexia Group since 2016 and, as an Internet Service Provider, serves over 75,000 business and residential customers worldwide. Our main strength lies in the provision of web hosting, virtual and dedicated servers, and support of the same through management services. We also offer our customers a large selection of Top Level Domains.

Worldwide, we serve over 200,000 satisfied customers with 400,000 domains.

Our quality has won several awards - picking up a 'Very good' from CHIP computer magazine.

Part of the Anexia Group with over 400 employees and 6 office locations worldwide.