Technical Consultant (m/f/d) - Service Reporting & KPI Solutions

Technical Consultant (m/f/d) - Service Reporting & KPI Solutions

Teaser

At amasol, everything revolves around two key factors: performance and availability. Whether it's business-critical applications, web shops, IT infrastructures, or complex financial flows, we ensure that our customers have full transparency at all times about what is running, how it is running, and where there is potential for optimization.

Specifically, we support our customers in setting up, operating, and further developing modern IT monitoring and management solutions for classic IT infrastructures as well as for cloud and hybrid environments. Since every project has its own individual requirements, no two days are the same, and that's exactly what makes our work exciting and allows us to constantly learn new things.

As a Technical Consultant (m/f/d) in our TBM Team, you will work primarily with customers who are transitioning from legacy or fragmented reporting and service management solutions (e.g. siloed BI tools, custom SQL-based reporting, or traditional service reporting platforms) to a centralized, KPI-driven service intelligence platform.

We are looking for a technically strong and customer-facing Technical Consultant(m/f/d) to support the successful adoption and implementation of klaricore, our next-generation platform for Service Reporting, Service Level Management, KPI calculation, and business reporting. The role focuses on technical delivery and customer enablement, with limited presales support. You will work with customers, the TBM team, and product engineering to implement klaricore based on service and reporting requirements.

• Analyze and structure customer requirements for service reporting, KPIs, and service level management, and translate them into functional and technical specifications
• Configure and implement klaricore solutions, including SQL-based data models and KPI calculation logic (Oracle / PostgreSQL)
• Design, build, and support REST API-based integrations and customer-specific extensions
• Lead technical workshops, onboarding, and training, and advise customers on KPI and reporting best practices
• Investigate technical issues, identify root causes, and coordinate resolution with internal teams
• Take ownership of customer projects, including technical delivery, product demonstrations, and high-level effort estimations
• Very strong German language skills required for customer-facing activities and professional proficiency in English; residence in Germany is required
• Strong SQL skills and solid understanding of relational data modelling (Oracle / PostgreSQL preferred)
• Experience with REST APIs and integration-based system architectures
• Experience with at least one programming or scripting language (Python preferred)
• Ability to analyze, structure, and document technical and business requirements
• Structured, analytical problem-solving skills with confident stakeholder communication
• Flexible work model, including work from home
• Opportunity to work on a rapidly evolving product used by enterprise customers
• Close collaboration with product and engineering teams, influencing future development
• High degree of autonomy, including ownership of your own customer projects
• Professional growth in both technical consulting and service intelligence domains; continuous professional development through a variety of tasks, training courses, certifications and team exchanges
• Our number one priority is speed, which is why we respond to every application within a week—often even faster.
• If you are invited to an interview, we want to give you as much information as possible about the vacancy and amasol. It is important to us to offer you the best possible transparency—an interview is not a one-way street; you should be allowed to ask questions, not just answer them.
• After that, it's all about your expertise – we look at the skills you need for your day-to-day work. This usually takes place in an interview with a team lead and a peer.
• If everyone is satisfied and there are no outstanding issues, we usually make an offer within two weeks.
• If you have any questions, the People Team is always available at