Technical Support Section Manager

Overview

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

About The Role

At PTC , our Technical Support organization plays a critical role in helping customers succeed with our products. As a Technical Support Section Manager , you will lead a team of talented engineers who support customers across Europe in resolving technical challenges and achieving their desired outcomes.

This role combines people leadership, customer focus, and operational excellence . You will be responsible for developing your team, ensuring high-quality support delivery, and contributing to initiatives that improve the overall customer experience.

What You’ll Do

• Lead and develop a team of 5–10 Technical Support Engineers, driving performance, engagement, and professional growth.
• Ensure timely resolution of customer technical issues and escalations while maintaining high support quality.
• Manage day-to-day operations of a technical support team supporting PTC products.
• Provide guidance and direction on complex support cases and customer situations.
• Execute action plans and initiatives aligned with global Technical Support strategies.
• Collaborate cross-functionally with internal teams to improve support processes and customer outcomes.

What We’re Looking For

• Proven leadership experience managing technical or support teams (typically 5–10+ people).
• Professional German and English level
• Strong customer mindset with a passion for delivering excellent service and outcomes.
• Strong understanding of technical troubleshooting methodologies and experience working with complex enterprise applications.
• Ability to manage multiple priorities and customer escalations in a fast-paced environment.
• Bachelor’s degree in Computer Science, Engineering, IT, or equivalent experience.

What You Can Expect

• A supportive leadership environment focused on growth and collaboration.
• The opportunity to lead a diverse, international team supporting customers across Europe.
• A culture that embraces challenges and celebrates achievements.
• Hybrid working model with flexibility between office and home office.
• The opportunity to make a direct impact on customer success at PTC.

Join Us

If you see yourself thriving in this role, we encourage you to apply. Even if you don’t meet every requirement but are excited about the position, we still want to hear from you. We value diversity in gender, nationality, and orientation. Your personality matters most; the rest will follow.

Apply now and be part of a team that builds the future together!