IT Services Analyst – Application Services (m/f/d)

Join to apply for the IT Services Analyst – Application Services (m/f/d) role at Lloyds Bank Deutschland

Lloyds Bank GmbH and its brands Bank of Scotland and Lloyds Bank have won over 1 million satisfied customers in recent years. And this thanks to convincing products and, above all, our committed colleagues who want to achieve the best for our customers every day with new ideas, challenges and joy. In order to continue writing our success story, we are looking for the right reinforcement for our teams, because all our ambitious goals would be unattainable without teamwork. We also welcome career changers.

Responsibilities

IT Operations & Support:
- Manage onboarding/offboarding, ensuring IT equipment and software readiness.
- Coordinate hardware/software orders and employee IT support requests.
- Troubleshoot issues with devices and local infrastructure (network/connectivity).
- Collaborate with IT Service Delivery on major incidents and project implementation.
- Maintain documentation, manage out-of-hours callouts, and deliver IT training.
- Provide dedicated support to senior staff and act as main IT service desk contact.
Application Services:
- Administer and support Jira, SharePoint, and other applications.
- Customize/configure apps and deliver user onboarding and training.
- Coordinate with vendors and development teams for updates and deployments.
- Maintain user documentation and provide ongoing troubleshooting.

Qualifications

Bachelor's degree (or equivalent in IT)
Several years of experience in 1st and 2nd line technical support
ITIL Foundation certified
Strong knowledge of IT request fulfillment and incident resolution
Skilled in managing Joiner-Mover-Leaver (JML) processes and access permissions
Experienced in delivering IT induction training and handling IT order requests
Proficient in troubleshooting hardware, software, and connectivity issues
Familiar with network infrastructure and technical scripting for system changes
Experienced in supporting and administering Jira, SharePoint, and similar tools
Excellent skills in English and German.

Benefits

An international team with colleagues from more than 50 different countries
Social benefits such as a company pension scheme and capital formation contributions
30 days holiday as well as 24 and 31 December as non-working days
Employee Assistance Programme – personal 24/7 helpline for all employees
Possibility to work from other EU countries for up to 30 days per year
Additional benefits such as sports activities, free fruit, nuts and drinks
Employer contributions to BVG job ticket and a Lease a bike programme
An informal corporate culture – without dress code and ‘Sie'.
An excellent learning culture and opportunity to improve your professional competencies
Easily accessible city centre offices, in the vicinity of many shops and restaurants to which you receive a discount

Important note

Please be advised that a valid work permit for Germany is required for non‑EU citizens. Unfortunately, applications without a valid work permit and sufficient German language skills may not be considered.

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Lloyds Bank Deutschland

Jobs:

IT Services Analyst - Application Services (m/f/d)

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