Role Overview

The post forms part of the community administration team and provides vital reception and clerical/administrative support to clinical services as required, working flexibly within agreed procedures and protocols. It will include reception duties, data input, record management and general typing. The post holder will have frequent contact with patients, members of the public and staff, and may also contact records officers across NHSGGC and other board areas and schools. At all times, a courteous and professional manner is expected. The post holder will also support generic functions and duties administered within the community administration service as required.

Duration, Location and Working Pattern

Permanent, Full‑time.

Base location – Renfrewshire Community Clinics.

Shift pattern – Shift Pattern.

Key Responsibilities

Handle enquiries, visitors, reception duties, and appointment booking.
Manage mail, emails, deliveries, and general office communications.
Produce documents, enter data, and manage scanning/photocopying.
Maintain confidential records, filing systems, and retrieval/destruction of files.
Support procurement processes and maintain stock/consumables.
Follow health & safety procedures and provide cross‑cover for admin colleagues.
Respond to alarms and report building defects.
Deal sensitively with patient feedback and complaints.

Knowledge, Training, Qualifications and Experience

Competence in the basic use of computer packages, evidenced by experience or formal qualification (e.g. ECDL).
Knowledge of working in an office environment and operation of office equipment and systems, through formal training or work experience.
Good command of verbal and written English.
Knowledge of the organisation and department gained through prior experience within the organisation, induction or short orientation.
Existing training and education will be supported by a period of orientation and induction to be completed within 4 weeks.

Benefits

Minimum of 27 days annual leave, increasing with length of service, plus public holidays.
Membership of the NHS Pension Scheme, including life insurance benefits.
Salary Sacrifice Car Benefit Scheme.
Development opportunities including study bursaries, e‑learning and classroom‑based courses.
Enhanced pay for working public holidays.
NHS discounts on a wide range of goods and services.
Confidential employee support and assistance, including counselling and psychological therapies.

Equality, Diversity and Inclusion

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

Work‑Life Balance and Flexible Working

NHSGGC recognises the importance of work‑life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full‑time hours can be accommodated, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

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NHS Scotland