Account Director (FMCG), Munich

In this role you will lead the strategic and operational management of key FMCG client accounts, driving growth and ensuring delivery against targets. You will supervise a client engagement team, coordinate with internal resources and external vendors, and manage performance to achieve high client satisfaction. The position blends on-site client work with office and hybrid delivery, requiring strong relationship-building, strategic account leadership, and financial stewardship. You will influence outcomes, develop growth plans, and uphold exemplary service across multinational contexts.

• Lead client satisfaction through proactive liaison with the client and internal teams and external suppliers
• Own and resolve issues, quality concerns, or corrective actions to drive outstanding results
• Develop and mentor team members through appraisals, mentoring and training
• Create effective account growth strategies and manage opportunities, including yearly development plans and overall financial performance
• Provide regular MI reporting, account relationship plans, risk identification and management
• Manage relationships with key stakeholders across the client and vendor network
• Oversee contract reviews and renewals
• Ensure delivery of solutions on time and within SLA

• Exceptional client service management experience with on-site client exposure
• Experience in 2D/3D Print, POSM, Branded Merchandise and Creative Services within FMCG
• Track record of account planning, KPI setting, budgeting, forecasting and strategic leadership
• People management experience including performance management and team leadership
• Operational management experience for client services with P&L/budget reporting
• Proven ability to present and influence senior stakeholders, both internally and externally
• Fluency in English; German language skills preferred for DACH engagement
• Willingness to travel within the DACH region and onsite with stakeholders

• Excellent communication and presentation skills
• Strong stakeholder management and collaboration across functions
• Strategic thinking with risk mitigation mindset
• P&L and budgeting, forecasting, financial reporting
• Account planning and performance measurement (KPIs)
• Risk identification and mitigation planning