Account Manager – Life Sciences

Responsibilities

• Develop and maintain strong relationships with key decision-makers and stakeholders within assigned customer accounts.
• Create and execute strategic account plans focused on customer retention, growth, and long-term partnership development.
• Understand customer business objectives, challenges, and priorities, aligning Velsera solutions to support their success.
• Identify opportunities for upselling, cross-selling, and expansion of Velsera products and services.
• Lead customer renewal discussions and support contract negotiations to ensure continued customer success and business growth.
• Anticipate and mitigate customer challenges through proactive engagement and account management methodologies.
• Partner closely with Customer Success, Professional Services, Product, Support, and Sales teams to ensure a seamless customer experience.
• Facilitate regular business reviews and executive stakeholder meetings to communicate value, outcomes, and future opportunities.
• Manage up-to-date activity, account planning, forecasting, renewals, and expansion opportunities throughout the customer lifecycle.
• Maintain a current and appropriate understanding of Velsera's product portfolio, genomics, bioinformatics analysis, and customer-related scientific direction.
• Develop and deliver presentations, business reviews, proposals, and strategic recommendations to meet expressed and anticipated customer needs.
• Follow industry trends and competitor strategies to identify opportunities and strengthen Velsera's position within customer accounts.
• Maintain a strategic plan for all assigned accounts and provide regular account updates, forecasts, and growth opportunities to senior leadership.
• Support customer adoption initiatives and advocate internally for customer requirements and feedback.
• Active participation at industry meetings and conferences as required to represent Velsera.
• Travel may be required up to 30%.

Requirements

• 5+ years of experience in Account Management, Customer Success, Sales, or Business Development within SaaS, healthcare, life sciences, genetics, or genomics environments.
• Experience managing strategic customer relationships within Life Science organizations including pharmaceutical, biotechnology, and CRO environments.
• Proven ability to drive customer retention, renewals, and revenue growth within existing accounts.
• Knowledge of customer success and account development techniques essential, with Salesforce (SFDC) and Microsoft Office experience strongly preferred.
• BS in Genetics, Microbiology, Life Sciences, Healthcare, Business, or a related field.
• An ability to network at all organizational levels and establish relationships with senior management in healthcare organizations with ease.
• Ability to understand and present technical and/or scientific concepts and material clearly and effectively.
• Strong relationship management, communication, and problem-solving skills.
• Team player with an ability to thrive while working independently and collaboratively to drive customer success and business growth.
• English language is mandatory.