Account Representative – Absence

• Serve as expert for ComPsych services with customers and exhibit a thorough understanding of absence management, departmental procedures and tools
• Use independent judgement and discretion when handling matters related to assigned accounts
• Maintain and develop relationships with assigned customers, ensuring the company’s goals are met and clients’ needs are addressed with assigned book of business
• Investigate, review, and resolve client concerns and communicate resolution or partner on next steps
• Serve as trusted advisor to client during implementation and post-implementation
• Retain, grow, and expand book of business by identifying opportunities to expand services with additional products
• Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence
• Create and build strong working relationships with ComPsych’s business leaders
• Maintain a professional demeanor representing ComPsych’s values and standards
• Work independently and foster a positive team environment
• Perform other duties as assigned

Requirements

• Bachelor’s Degree preferred
• 1+ years of experience creating and maintaining successful customer relationships required
• Account Management experience a plus
• Exposure to benefits administration or HR compliance a plus
• Proficiency in Microsoft Office Suite
• In-depth knowledge of FMLA compliance a plus
• Ability to travel up to 25% of the time
• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
• Ability to be present on camera during work-related trainings, meetings, and/or events
• Must be able to sit or stand at a desk for prolonged periods while working on a computer

Core Competencies

Demonstrates expertise in Account Management and Customer Relationship Building, with a strong understanding of Absence Management and FMLA Compliance. Proficient in Microsoft Office Suite and capable of fostering positive team environments while maintaining professional standards.

Highest-signal resume keywords

• Account Management Experience
• Customer Relationship Management
• FMLA Compliance Knowledge
• Microsoft Office Suite Proficiency
• Benefits Administration Exposure

ATS Optimization Keywords

Hard Skills

• Account Management
• Customer Relationship Building
• FMLA Compliance Knowledge
• Benefits Administration
• Microsoft Office Suite Proficiency

Soft Skills

• Independent Judgment
• Discretion
• Communication
• Team Collaboration
• Professional Demeanor

Industry Keywords

• Absence Management
• HR Compliance
• Client Concerns Resolution
• Business Relationship Development
• Service Expansion Opportunities