After Sales Manager - Area South

XPENG is a leading technology company focusing on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm.

Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility.

Why should you be part of our success story?

XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions.

Job Title: After Sales Manager - Area South

Responsibilities

• Plan and implement technical service and training for dealers
• Ensure proper maintenance and repair at the dealerships
• Significant contribution to customer retention and advocacy
• Ensure adequate parts availability - close cooperation with stakeholders
• Provide efficient customer service and complaint management
• Provide continuous dealer support for product, maintenance and process issues
• Conduct new dealer onboarding
• Bring new ideas and suggestions to the Aftersales business

Qualifications

• South area will be Munich based
• Certification in technical vehicle skills as well as HV certification
• Min. 6 years of professional experience in Automotive Aftersales
• Demonstrated visible successes in all Aftersales areas
• Confident in technical concern resolution and warranty procedures
• Good communication and facilitation skills to liaise well with stakeholders
• High level of empathy and resilience
• High degree of creativity and flexibility, working in a fast-paced environment
• Fluent in German and English language

XPENG offers:

• An interesting, unique and very varied job at XPENG
• A job with an incredibly large contact surface both internally and externally
• An attractive salary package incl. pension and with the possibility of a bonus
• To be involved in the growth of an existing EV brand in Europe

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Our Commitment to Diversity and Inclusion:

At XPENG, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.