After Sales Service Specialist

Metz Electronics Srl, Skyworth Group subsidiary based in Italy, is looking for an:

based in Wiesbaden, to support the business development in Europe.

You will be part of an ambitious, fast-growing, and international team. You will play a pivotal role in achieving ambitious goals supporting the business development across Poland and Europe.

MAIN RESPONSIBILITIES:

• Manage aftersales for METZ business, mainly based in Germany, providing remote support to other countries in Europe and e-commerce business.
• Assist METZ customers in understanding services, policy, including spare parts order, delivery, exchange, and return processes.
• Handle return, exchange, and credit note requests in accordance with company policies, coordinating with relevant internal teams such as finance as needed.
• Collaborate with internal teams (e.g., Product, Sales, Supply chain) to elevate and resolve customer cases efficiently.
• Identify and document recurring customer issues and operational pain points, and share insights to support service and process improvement.

We would like to meet passionate and motivated candidates. Not afraid to work in a start-up contest.

KEY SKILLS:

• Proven experience of 5 years in aftersales position in home appliance industry.
• Familiarity with after-sales spare parts supply chain logic.
• Fluent in German and English.
• Good execution and communication skills, positive and optimistic attitude.
• Strong analytic skills: strong ability to handle data statistics, to understand and reference the table templates formulated by the headquarters to update relevant information.
• Familiarity with SAP software.

Metz Electronics Srl is an equal opportunity employer. We are committed to providing an accessible, inclusive, open and welcoming workplace environment for people with different abilities, backgrounds, lifestyles, sexual orientation, gender identity, needs and expectations, helping all individuals to make the most of their professional potential.