Sales and Service Specialist

Position Overview

Full‑time career opportunity (approx. 40 hrs per week) based at 60 Atlantic Ave., Ocean View, DE. Must be scheduled during branch operation hours (no Sunday).

Responsibilities

Provide an exceptional Financial Center customer experience. Handle every customer need from service to sales with passion and enthusiasm. Provide a one‑stop experience fulfilling all financial needs from account opening and maintenance to transaction processing. Focus on customer‑centric conversations to deepen relationships and become a trusted advisor. Actively promote a variety of banking solutions.

• Assist clients with teller transactions accurately and in accordance with bank policy and procedure.
• Drive proactive sales/referral conversations through internal and outbound interactions including outbound calling, appointment setting, and effective lobby engagement.
• Advance personal knowledge of sales techniques and utilize the CRM system and other resources to foster relationship‑building conversations with customers.
• Provide ongoing support to customers regarding products and services: open new accounts, perform maintenance requests, assist with operational activities, and maintain flexibility between sales and teller transactions.
• Manage risk by maintaining compliance with applicable regulations and Fulton policies while demonstrating sound judgment within established limits.
• Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.

Qualifications

• High School Diploma or equivalent (Required).
• 1+ years of customer service or sales experience (Required).
• 6 to 12 months cash‑handling experience (Preferred).

Additional Responsibilities

This role may perform other duties assigned by the manager and must complete all company‑assigned compliance training by established due dates.

Compensation

Hourly rate: $18.56 – $29.38.

Eligible to participate in a short‑term incentive compensation plan subject to individual and company performance.

Benefits

Full‑time benefits package: medical plans with prescription drug coverage; flexible spending account or HSA depending on the plan; dental and vision insurance; life insurance; 401(k) program with employer match; Employee Stock Purchase Plan; paid time off, holiday pay, paid volunteer time; disability insurance; maternity and parental leave; adoption assistance; educational assistance; robust wellness program with financial incentives.

Equal Employment Opportunity Statement

Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

Employment Eligibility

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.