Agent Support Coordinator

Summary

NCD Dental & Vision is seeking an Agent Support Coordinator to join our team. Your role is simple: offer the highest level of service and support possible to our most important customers, the insurance agent community. You will act as the main point of contact for NCD’s network of insurance agents, answering incoming questions regarding products, enrollment portal, and member service from both new and existing agents. Other duties include onboarding and setting up new agents within our system and processing inbound account changes from agents.

Essential Duties and Responsibilities

• Ensure our agents are happy
• Handle both inbound and outbound communications with agents and brokers
• Educate agents and brokers on available NCD products
• Assist agents and brokers with questions regarding products, portal enrollment and service needs
• Ensure an effective onboarding process for prospective and new agents and brokers
• Create new agent accounts in the admin system and enable new agents to sell products
• Process a smooth onboarding experience for new agents
• Maintain data integrity of agent files and update files as needed

Education and Experience

• Bachelor’s degree or equivalent related work experience preferred
• Proficient in current industry standard PC applications and systems
• Strong understanding of internal products
• Excellent verbal and written communication skills
• Excellent organizational skills
• Analytical/problem solving skills
• Ability to work with minimal supervision

NCD Benefits

• Company‑paid health, dental, life, and disability insurance
• 401(k) with employer match
• Opportunity for professional development
• Work‑from‑home allowance and support
• Positive work environment