Customer Support Agent- DE

Customer Support Agent - German Speaker (Berlin based, onsite)

SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 37 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships.

As a Customer Support Agent for the German market, you will be the voice of our company.

What you’ll be doing in this position

• Supporting our German‑speaking customers by phone, email, chat and social media channels
• Supporting our merchants for all questions and inquiries about our POS solution
• Actively working on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants

You’ll be great for this position if you have

• Multi‑tasking skills
• Excellent verbal and written communication in German and English
• Problem‑solving attitude
• Experience with CRM systems
• Demonstrated ability to work in a team and also independently

Why you should join SumUp

• Opportunity to work with SumUppers globally on large‑scale fintech products used by millions of businesses worldwide, from our Berlin office.
• Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced.
• A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education.
• 30 Days Sabbatical: Enjoy the unique opportunity to take a well‑deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp.
• Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team.

This job is on-site.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy‑to‑use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.