Assistant Front Office Manager (m/f/d)

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Munich Marriott Hotel City West, Landsberger Strasse 156, Munich, Bayern, Germany, 80687
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type**
Management
_The Munich Marriott City West sets new benchmarks and standards in meetings & events. Inspired by the Bavarian lifestyle and with 398 guest rooms and suites andu202fnearlyu202f5000u202fsqmu202fof public space, includingu202fa state-of-the-artu202fconference center, customized and first-class event needs are put into practice. The upscale concept includes the Italianu202fAssolutou202frestaurant &u202fVineriau202fwith open show kitchen, theu202fAssolutou202fDeliu202fand theu202fwesthubu202fLounge & Bar, offering an outstanding culinary offering combined with warm hospitality in a stylish ambience. Our guests are also delighted by the spectacular roof terrace andu202fMClubu202fLounge with panoramic views over the city, all the way to the Bavarian Alps.u202fThe hotelu202fis located inu202fthe lively Westend, centrally located in the immediate vicinity of Munich's Old Town and within walking distance of the famous Oktoberfest grounds._ u202f
**JOIN OUR HOTEL TEAM!**
**u2026 asu202fAssistant Front Office Manager (m/f/d)u202f** at the Munich Marriott City West!
**Who we're looking for...**
You're a passionate host who keeps a cool head even in the hustle and bustle of a busy hotel day. You understand exactly how our guests think, what they want, and how to win them over.
You structure your shift, know your way around the systems, and always have your colleagues' backs when challenges arise. You take ownership of projects, support the Front Office Manager in their responsibilities, and step in for them in their absence.
**What your responsibilities are...**
You share responsibility for the complete Guest Journey u2014 from booking confirmation, preparation, and arrival, through the stay, all the way to departure and invoicing
You lead the operations and ensure the smooth running of shifts at the front desk
You're well-versed in digital hotel systems, stay current with digital developments, and pass that knowledge on to the team
You monitor compliance with processes, support the team, and continuously optimize workflows
You find new ways to make the Guest Journey more personal and more efficient at the same time
You ensure clear and professional communication with other departments such as Housekeeping, Accounting, etc.
You are present with guests, take a genuine interest in their experiences, and are a pro when it comes to complaint management
You are responsible for the operational leadership of the Front Office team
You share responsibility for developing your team and trainees, and genuinely enjoy passing on your extensive knowledge
You support the recruiting of new team members
You provide new team members with a professional onboarding experience and a motivating work atmosphere
You are a true team player across all hotel departments and with the leadership team
**What we're looking for in you...**
At least 2 years of relevant front office experience in the hotel industry, plus initial leadership experience
A fantastic presence u2014 charming and convincing through your professionalism
A natural communicator with very good German and English skills
Your winning personality, can-do attitude, and hands-on mentality are a natural part of who you are
Your drive and commitment inspire your team to perform at their best, and as a true team player you support the leadership team with expert advice and practical know-how
Your enthusiasm for sharing your knowledge with your team and trainees is contagious!
**And this is how we inspire you....** u202f
Be part of the hotel team and contribute your ideas,u202fconceptsu202fand imaginations!u202fu202f
An attractive,u202f **above-tariffu202fremuneration** u202ffor your flexible assignment in our hotelu202f
**Travelu202f** worldwide to our 8500+ hotels at great employee conditions (''Explore Rate'') and let yourself be pamperedu202f- by the way, thisu202falso applies to your family, partner & parents, for example.u202f
Enjoy the culinary F&B offer in our 8500+ hotels withu202f **20% discount** u202f
Extensiveu202f **corporate benefits** u202fwith lots of discounts for leisure activities and travelu202f
**20% extra pay** u202ffor your work on public holidaysu202f
We will pay you an allowance for theu202f **job ticket/Germany ticket** u202f
As a birthday boy or girl, you get anu202f **extra day off** u202fto celebrate your birthday with your loved onesu202f
**Christmas and vacationu202fpay** u202faccording to the collective agreement, starting in the first year, without a waiting period (after the probationary period, pro rata for the year).u202f
Youru202f **retirement provision** u202fis important tou202fusu202fand we will pay you not the usual 16% but 20% as an employer's contribution on top of the regularu202fHogarenteu202fif you convert your ownu202fremuneration.u202f
Innovativeu202f **training concepts** u202fthat support you on your career pathu202f
**Career opportunities** u202fand prospects in an international companyu202fu202f
We offer you a wide range ofu202f **free culinary delights** u202fin our staff restaurant.u202f
We like to celebrate - and preferably with you! Whetheru202f **team outings** , employee celebrations, employee week, anniversaries, etc.... we can think of many reasons to celebrate you and your colleagues properly.u202f
Your health is one of our priorities, which is why we provide you withu202f **comprehensive company medical care** .u202f
Tell us what we can do to make you happy! Each year, every employee gets to choose something from ouru202f **elective benefits catalog** . These could includeu202f
Membership subsidy for a sports & fitness provideru202f
Shopping Cardu202f
Childcare subsidyu202f
Extra allowance for retirement insuranceu202f
**...and much more** u202f
**_u202f_**
_(All benefit & bonus programs are subject to individual company regulations. Tax & Social Benefit lawsu202fapplyu202fand any tax deductions are being handled via payroll adjustments. There is no legal entitlement to theu202fprogramsu202fand the employer can adjust the offer at any time)._ u202f
Have we sparked your interest? Then apply here onu202fMarriottCareersu202fwith your application documents as well as your salary expectations. If you have any questions, you can also contact us atu202f . We look forward to hearing from you!u202f
_Marriott International is an equal opportunity employer. We are committed to hiring a diverse workforce and a sustainable, inclusive culture that puts employees first. We are committed tou202fprovidingu202fequal opportunity to individuals with a protected status, for example, disability or other_ u202f _legally protected status._ u202f
**Begin.** u202f
**Belong.** u202f
**Become.** u202f
Our founders, J.W. and Alice Marriott, started with a small idea: a root beer stand. From there, it grew into a small hotel business, and then another, bigger one. Together they created something that changed their futureu2014andu202fmaybe yours.u202f
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
**Be**
where you can do your best work,
**begin**
your purpose,
**belong**
to an amazing global team, and
**become**
the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International.
**Be**
where you can do your best work,u200b
**begin**
your purpose,
**belong**
to an amazing globalu200b team, and
**become**
the best version of you.