Associate Systems Analyst – MyChart, Digital Experience

• Supports the design, implementation, and maintenance of software systems to meet organizational needs.
• Assists in system troubleshooting, providing end-user training, and performing basic project coordination.
• Works closely with senior team members to ensure system functionality, deliver user support, and enhance operational efficiency.
• Participates in testing activities to verify and optimize system performance, documenting results and identifying areas for improvement.
• Collaborates with business partners to understand needs, gather requirements, and ensure technical solutions align with business objectives.
• Contributes to a supportive, respectful, and collaborative work culture.
• Provides end-user support and training, delivering classroom, one‑on‑one, and/or remediation training to support effective use of systems.

Requirements

• Bachelor’s degree in Computer Science, Information Technology or a related field OR two (2) years of relevant experience.
• Relevant certifications and/or proficiencies may be required for this position, with a target completion within 90 days following formal training provided by WVUHS Information Technology.
• Experience in applicable business, clinical, imaging, or web application systems, including advanced workflows, focused on driving efficiency and optimization.
• Proficiency in systems administration and providing strategic insights and improvements to business operations.
• Experience working in inpatient and outpatient clinical settings, with a focus on improving patient care processes through advanced system implementations.
• Understanding of clinical data management and healthcare interoperability standards (HL7, FHIR, DICOM) to ensure seamless data exchange and compliance.
• Knowledge in Cloud-based healthcare applications and web services, ensuring secure, scalable, and efficient system architecture supported by this role.
• Knowledge of reporting tools, delivering actionable insights and enhancing decision‑making processes through comprehensive data analysis and reporting capabilities.

ATS Optimization Keywords

Hard Skills

• systems administration
• data analysis
• reporting tools
• system troubleshooting
• project coordination
• user support
• training delivery
• clinical data management
• healthcare interoperability standards
• Cloud-based applications

Soft Skills

• collaboration
• communication
• supportive work culture
• respectfulness
• organizational skills
• problem-solving
• end-user training
• operational efficiency
• requirements gathering
• strategic insights

Certifications & Qualifications

• Bachelor’s degree in Computer Science
• Bachelor’s degree in Information Technology
• relevant certifications

Industry Keywords

• healthcare
• patient care processes
• advanced workflows
• system performance optimization
• data exchange compliance
• business operations
• clinical settings
• software implementation
• organizational needs
• end-user support

Tools & Technologies

• HL7
• FHIR
• DICOM
• web services
• imaging systems
• clinical systems
• business applications
• inpatient systems
• outpatient systems
• software systems