Management Associate – Data Science, Digital Customer Experience Design

Responsibilities

• You model the customer journey per HUB product from onboarding to renewal and translate it into a clean data and event structure.
• You define adoption KPIs per product and build the data models in Planhat and our BI stack so that risks and opportunities become objectively visible.
• You design, build, and iterate digital customer interventions: trigger‑based email sequences, in‑app nudges, automated health checks — and measure impact rather than gut feeling.
• You work directly with Customer Operations, Product Experts, and our Technical Infrastructure team — you understand the data layer and manipulate it cleanly yourself.
• You formulate hypotheses, design experiments, and deliver recommendations — no hand‑holding by a senior.

Requirements

• Top student in Computer Science, Data Science, Mathematics, Physics, Business Informatics — performance before profile.
• SQL and Python are standard tools, not a learning objective; dbt, Snowflake, Looker, or equivalent are not new territory.
• Genuine business interest: KPIs are a lever for you, not an obligation. You understand why a 5% move in the activation‑rate KPI is worth more than an elegant model without an audience.
• AI‑native: you build with Cursor/Claude/Copilot, automate in n8n or similar, and think lifecycle logic in pipelines, not in slides.
• Excellent work as the standard — no half‑baked notebooks, no “I actually wanted to validate that still”.