Atlassian Solution Sales Executive: JSM, Strategic Accounts - Remote

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Job Overview

The JSM Solution Sales Executive (SSE) team specializes in driving sales and adoption of our Service Collection portfolio of Service Automation solutions. Jira Service Management (JSM) is our core data center ITSM solution and will also be sold to our non‑cloud customers. The JSM Solution Sales Executive will be responsible for sales across strategic accounts in a geographic area.

Responsibilities

• Serve as a subject‑matter expert in IT Service Management (ITSM) and Enterprise Service Management (ESM), supporting both internal core selling teams, prospects and customers.
• Collaborate with Core Account Executives (AEs) who manage the overall account relationship, while you "own" the JSM‑specific sales cycle.
• Own the sales cycle for Service Collection and JSM, focusing on high‑value opportunities (typically >201 agent tier or >500 seats), and ensuring quality and expertise throughout the process.
• Generate pipeline and win deals in target accounts, including leading competitive replacements. Pipeline generation is an integral part of your job responsibility along with building relationships and co‑selling with your core account executive and partners. This sales role will require you to support, lead, own and drive all service management and automation opportunities.
• Collaborate closely with Solution Engineers, Partner Management, Marketing, and other go‑to‑market teams to drive awareness, pipeline, and customer success.
• Focus on Cloud growth, with a strategic priority to transition customers from Data Center to Cloud, and build a robust pipeline to support this initiative.
• Provide exceptional service to both customers and internal stakeholders, acting as a trusted advisor to build and create "Customer Evangelists". Additionally, a teaming attitude with all internal teammates and peers is expected, including helping to onboard and support new hires.

Key Compensation Details

• Commission Structure: Competitive base salary and commissions. SSEs are typically on a commission plan tied to Net New ACV (Annual Contract Value) for their specific collection (Service Collection/JSM).
• Equity (RSUs): In addition to OTE, P60 roles receive significant equity grants. For new hires in the US at this level, RSU grants vest over 4 years.
• OTE Mix: While some specialized roles use a 60/40 split, the 55/45 split is common for Solution Sales Executives to balance their role as both a subject‑matter expert and a "Hunter" for new business.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family, and help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and many more. To learn more, visit go.atlassian.com/perksandbenefits.

Equal Opportunity & Accommodations

To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.