Automotive Service Advisor

Join the team at Hedin Automotive Mercedes‑Benz.

An exciting opportunity has arisen at Mercedes‑Benz of Dartford for an experienced Service Advisor. This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations.

Overview Of Role

The Service Advisor position demands a customer‑focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.

Key Responsibilities Of The Service Advisor

• Deliver exceptional customer service by understanding customer needs and expectations.
• Manage service appointment scheduling and vehicle check‑in processes effectively.
• Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.
• Handle customer inquiries and provide expert advice on service and repair options.
• Ensure all documentation is complete and accurate, and maintain customer records meticulously.
• Adhere to Mercedes‑Benz service standards and guidelines to maintain brand integrity.
• Present and sell additional repairs to customers.

Ideal Candidate Profile

• Proven experience in a service advisor role within a busy, fast‑paced automotive department.
• Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high‑pressure environments.
• Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers.
• Proficiency in using CRM and service management software.
• A proactive approach to problem‑solving and a keen attention to detail.
• Dedication to maintaining high standards of customer satisfaction and service excellence.
• Desire to work collaboratively with wider team colleagues.
• Right to work in the UK.
• Full UK manual driving licence.

Summary Of Role

• Location: Mercedes‑Benz and smart – Dartford, DA1 5FD.
• Working Hours: 45 hours per week.
• Schedule: Monday to Friday, 8:00am to 6:00pm; regular Saturdays on a rota basis for time off in lieu.

What We Offer

• Starting salary of £34,000 per annum with OTE £41,000.
• Pay increase upon completion of C‑Service Training.
• 25 days annual leave plus bank holidays.
• Exceptional discounts on Mercedes‑Benz vehicles and accessories.
• Long‑service awards.
• Life insurance.
• Employee assistance program offering support on well‑being and finances.
• Preferential rates for vehicle service and maintenance for you and your family.
• Discounts on retail, dining clubs and activities through membership programme.
• Cycle to Work scheme.
• Enrolment in an employee pension plan.
• Access to opportunities for ongoing professional and personal development.
• An inclusive, supportive, and dynamic work environment.

Hedin Automotive is dedicated to equality and diversity in the workplace. We celebrate diversity and encourage applicants from all backgrounds to apply.

Hedin Automotive conducts thorough employment checks, including work authorisation and address verification as part of the recruitment process.