B2B Support Specialist with French and English

B2B Support Specialist with French and English

Full Time

Hybrid

Posted April 29, 2026

All interviews will be conducted remotely (online or by phone).

Start your journey with a leading European business finance management solution designed to simplify banking, payments, and accounting for SMEs, freelancers, and start-ups. With a strong product‑driven culture, they empower teams to save time, stay in control of their finances, and focus on growing their business.

What you will do:

• Handle complex customer inquiries – Manage demanding cases such as invoice generation, pre‑accounting setup, blocked integrations with accounting software, OCR‑related issues, account closures, and extended due diligence checks, ensuring accuracy, compliance, and attention to detail.
• Provide customer and accountant support – Assist customers with questions and issues related to payments, transfers, and account activity, delivering timely and solution‑oriented support.
• Work with internal knowledge bases – Efficiently navigate internal documentation and tools to provide accurate information and professional guidance.
• Contribute to process improvement – Identify recurring topics and patterns in customer requests and share insights to help improve workflows, tools, and the overall customer experience.

What skills are needed:

• At least 1 year of experience in a customer‑oriented role, preferably in financial services, accounting, or a related field.
• Fluent French with excellent grammar, spelling, and punctuation. Professional working proficiency in English.
• Customer‑oriented mindset with strong communication and problem‑solving skills.
• Attention to detail, especially when handling complex or legally sensitive topics.
• Resilience and adaptability in a high‑volume and fast‑paced environment.

What we offer:

• 20 days of paid leave per year + 2 days off for volunteering
• Full training provided.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Open‑minded management team promoting innovation, personal, and professional development.