Back-office Social Media Specialist, Fluent German, English

Responsibilities

• Coordinate projects and provide day-to-day operational support across campaigns;
• Manage creative briefings and coordinate timelines with our agency to ensure all assets are delivered on time;
• Upload and manage creative assets in Meta;
• Follow internal procedures and SOPs;
• Collaborate with internal teams to ensure efficient issue resolution;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

Requirements

• Excellent German and English language skills (at least C1 level for both speaking and writing);
• Strong analytical thinking and research skills;
• Proven ability to deliver tasks reliably and on schedule;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Core Competencies

Demonstrates strong project coordination and operational support skills, with a focus on managing creative assets and ensuring timely delivery. Proficient in both German and English, with a commitment to customer satisfaction and effective communication across teams.