Bilingual Customer Service and Sales Representative – Spanish-English

• Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
• Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
• Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
• Identify additional needs customers may have and help them to upgrade products or services

Requirements

• Bilingual in English and Spanish
• Minimum six (6) months sales experience with strong customer service skills (empathy, compassion, listening)
• High school diploma or equivalent
• High speed internet (>25 mbps download and 10 mbps upload)
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• Strong computer navigation skills and experience, as this role is 100% remote