Bilingual Training Specialist, Portuguese

• Deliver structured customer training sessions using established materials and guidance to support the adoption of Keeper products.
• Facilitate virtual training sessions, workshops, and (where applicable) webinars while encouraging participant engagement and interaction.
• Use and maintain existing training materials and learning resources, contributing minor updates or improvements when identified.
• Incorporate approved interactive elements into training sessions to support engagement and learning retention.
• Engage with customers to understand training needs and gather feedback through defined processes.
• Provide post‑training follow‑up and basic support to reinforce learning outcomes and address common questions.
• Maintain accurate documentation of training sessions and customer interactions to support continuity.
• Follow established training standards, workflows, and documentation practices.
• Communicate clearly and professionally with customers in English, both verbally and in writing.
• Support basic LMS user needs, including login questions, course access, and directing users to appropriate training resources.
• Assist with updating training modules and materials in accordance with established approval and review processes.

Requirements

• 1+ years of experience in training development and delivery, preferably in a SaaS B2B environment or equivalent customer service environment.
• Bilingual with English and Portuguese fluency (both verbal and written).
• Strong understanding of SaaS products and technologies.
• Excellent communication and presentation skills.
• Ability to adapt training content to varying audience needs and skill levels.
• Ability and willingness to consistently maintain working hours.
• Exceptional organizational and project management skills.
• Experience with Google Docs and MS‑Office tools.
• Excellent interpersonal skills, with the ability to effectively manage customer relationships.
• Strong analytical and problem‑solving skills.
• Ability to work independently and as part of a team, across global regions and time zones.