Business Analyst – Technology Operations, Governance

Stellenbeschreibung:

Responsible for defining and documenting processes & procedures related to the organization's technology operations
Support areas where processes/procedures need to be established or improved
Analyze existing processes and recommending changes to ensure efficient and effective operations
Work closely with various stakeholders across the organization to understand their needs and priorities and develop processes that meet their requirements
Ensure documentation is updated on a regular cadence and appropriately stored
Ensure operational metrics are in sync with established processes & procedures and help modify team behaviors based on metric output

Bachelor’s degree or equivalent from four-year College or technical school or equivalent combination of education and experience
Entry level professional with 0-2 years of industry and/or relevant experience, typically at an Analyst level role or external equivalent
Familiarity with Scrum/Agile methodologies
Agile certifications a plus: PMI-ACP, CSM, SAFe
Experience using Azure DevOps (preferred) or Jira for managing work tasks
Experience with process documentation tools such as Visio or Blueworks Live
Experience with Microsoft Office Suite
Experience working remotely and household setup conducive to remote work
Understanding of software development life cycle models and knowledge of both agile and traditional project management principles and practices
Excellent written and verbal communication