Business Development Assistant – Operations, Technology

Responsibilities

• Manage company software systems and ensure platforms remain updated and operational
• Oversee scheduling, invoicing, workforce coordination, and daily operations
• Ensure technicians accurately enter information and follow procedures
• Resolve system and operational issues before escalating to management
• Research AI tools and process improvements to support business growth and efficiency
• Maintain operational reports, dashboards, and internal documentation
• Coordinate communication between technicians, staff, and management
• Monitor workflows and identify opportunities to improve productivity and organization
• Perform other duties related to the position as assigned

Requirements

• Proficient level of English (written and spoken)
• Excellent interpersonal and communication skills, allowing for effective collaboration with clients, colleagues, and teammates
• Previous experience as a Business Development Assistant, Operations Assistant, or in similar professional roles
• Strong sense of ownership and accountability
• Highly responsible, proactive, dependable, and detail-oriented
• Strong research, critical thinking, and problem-solving skills
• Experience with software, digital tools, and technology systems
• Experience in the HVAC industry is a major plus for this role
• Comfortable managing multiple tasks and platforms simultaneously
• Strong responsibility, follow-through, and organizational skills
• Ability to manage multiple tasks in a fast-paced environment
• Ability to quickly learn new systems, software, and workflows
• Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management)
• Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach
• Positive attitude and the ability to learn and adapt quickly
• Ability to understand and follow established processes accurately with minimal supervision
• Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs
• Interested in long-term career opportunities
• Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet