Business Operations Analyst – Behavioral Health

Responsibilities

• Monitor and analyze key performance indicators across all facilities and business units.
• Track and report on: Average Daily Census (ADC), Admissions and conversion rates, Referral pipeline performance, Length of Stay (LOS), AMA discharge rates, Completion rates, Labor efficiency, Revenue and profitability metrics.
• Identify underperforming facilities and partner with leadership on corrective action plans.
• Develop and maintain enterprise dashboards and performance reporting tools.
• Support a culture of accountability through transparent reporting and operational review processes.
• Analyze operational and financial performance to identify opportunities for increased efficiency and profitability.
• Evaluate payer mix strategies and reimbursement opportunities.
• Support forecasting, budgeting, and financial modeling efforts.
• Analyze program profitability across detox, residential, PHP, IOP, outpatient, and ancillary services.
• Partner with Finance and Operations to improve EBITDA performance and operational scalability.
• Meet with facility and corporate leaders to discuss operational challenges, trends, and opportunities.
• Analyze admissions performance and referral source effectiveness across all locations.
• Evaluate: Cost per admission, Referral source ROI, Conversion rates, CRM utilization, Outreach and business development effectiveness.
• Identify opportunities to improve admissions workflows and increase conversion rates.
• Partner with Marketing, Admissions, and Business Development teams to scale successful growth strategies.
• Collaborate with clinical leadership to improve: Retention rates, Completion rates, AMA discharge reduction, Continuity of care outcomes.
• Translate outcome data into actionable operational recommendations.
• Support value-based care initiatives and payer partnership strategies.
• Develop and oversee executive dashboards and reporting infrastructure.
• Ensure alignment between: EHR platforms, Billing systems, CRM platforms, Operational reporting tools.
• Identify opportunities for automation and reporting efficiencies.
• Establish and maintain a single source of truth for enterprise performance metrics.
• Support implementation and optimization of operational systems and reporting processes.
• Support strategic growth initiatives, including: De novo facility launches, Acquisitions and integrations, New service line development, Market expansion opportunities.
• Conduct market assessments, feasibility studies, and competitive analyses.
• Develop financial models, pro formas, and business cases.
• Support acquisition due diligence and integration activities.
• Monitor newly launched or acquired facilities to ensure achievement of operational and financial benchmarks.
• Serve as a trusted advisor to executive leadership, facility leaders, and client organizations.
• Present findings and recommendations to leadership teams and stakeholders.
• Translate complex operational and financial data into actionable insights.
• Support strategic planning initiatives and special projects.
• Collaborate across departments to ensure successful execution of enterprise initiatives.

Requirements

• Bachelor's degree in Business Administration, Finance, Healthcare Administration, Public Health, Economics, Data Analytics, or related field.
• Minimum of five (5) years of experience in business analysis, consulting, healthcare operations, strategic planning, finance, or related disciplines.
• Strong analytical, financial modeling, and problem-solving skills.
• Advanced proficiency in Microsoft Excel, PowerPoint, and business reporting tools.
• Experience supporting multi-site organizations or healthcare operations.
• Exceptional communication, presentation, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience in behavioral health, substance use disorder treatment, mental health services, or healthcare operations.
• Experience in healthcare consulting, management consulting, private equity-backed healthcare organizations, or multi-site healthcare environments.
• Familiarity with EHR systems, healthcare billing systems, CRM platforms, and operational reporting tools.
• MBA, MHA, MPH, or related advanced degree.
• Experience supporting acquisitions, integrations, de novo development, or growth strategy initiatives.
• Experience implementing or optimizing business systems and operational workflows.
• Ability to research and interpret federal, state, accreditation, licensing, and regulatory requirements.
• Leadership experience with the ability to support future team growth and development.