CAD Support Specialist (m/f/d)

Stellenbeschreibung:

To support our team, we are looking for a

Location Offenbach am Main

Are you ready to set the course for your career?

Welcome to Rail Power Systems, one of the leading technology companies in the field of railway infrastructure and power supply. From local trams to long-distance high-speed trains—we ensure that overhead lines are always energized, securing tomorrow’s mobility today. With great enthusiasm and expertise, we develop and deliver customized overhead contact line systems that meet a wide variety of local conditions as well as the highest customer demands. As a solid, internationally active medium-sized company, we have been in the market for more than a century and are committed to forward-thinking and environmentally friendly solutions. Our responsibility: to guarantee an efficient and reliable power supply for rail transport.

Here you have free rein to contribute.

Processing support requests via our ticket system and reliably tracking incoming inquiries
Supporting our users with questions and issues related to CAD systems, particularly: Autodesk products in the BIM environment, especially AutoCAD and Revit, as well as PTC Creo and MicroStation
Analyzing and resolving technical issues, as well as developing appropriate solutions
Consulting with team leadership to determine the next steps for more complex issues
Prioritizing requests based on urgency and impact
Documenting solutions and maintaining and expanding the aví knowledge base
Communicating effectively with users of varying levels of prior knowledge

If this sounds like you, you’re on the right track with us.

Completed technical training or a degree in IT, preferably with a focus on CAD in the areas of 2D, 3D, and/or terrain modeling
Solid knowledge of at least two of the listed CAD systems; required: AutoCAD and/or Revit
Desirable: PTC Creo and MicroStation
A strong willingness to learn and an interest in continuously developing your professional skills in the CAD field
A structured, independent, and solution-oriented approach to work
High level of service orientation, patience, and enjoyment in supporting others
Good written and spoken German and English skills
Quick comprehension and analytical thinking skills
High level of personal responsibility, ability to work in a team, and strong communication skills
Resilience, flexibility, and a willingness to travel approximately 20% of the time

What we offer.

In our team, you will take on responsibility from the very beginning and receive active support in your professional and personal development. In addition to exciting tasks, you will benefit from attractive working conditions and numerous additional benefits:

30 days of vacation for your relaxation and time off
Flexible working hours and the option to work remotely 12 days per month
Comprehensive onboarding into a diverse range of responsibilities with plenty of creative freedom in a forward-looking industry
An appreciative work environment with helpful colleagues who embody solidarity and team spirit
Individual professional development opportunities and subject-specific training to support your growth
Pension-qualifying benefits (AVWL) in the amount of €319.08 per year
Monthly net benefit in kind worth €50 (voucher model)
Corporate benefits with attractive employee offers
Bicycle leasing through Deutsche Dienstrad
Excellent transportation connections – our location is within walking distance of the Offenbach (Main)-Westend Leather Museum
Free parking right outside the door
Company events, e.g., company runs, summer parties, Christmas parties, and much more